In August I went to MK guest services. Waited in line for a bit, but friendly helpful CM. Went to one at front of HS MO line and once again friendly helpful CM.
Went to one tight inside Epcot, CA we had was our KTTK tour guide. Once again fantastic service.
Longest wait -MK 15 minutes.
Waited 10 minutes at Epcot.
No wait at HS.
These were busy, hot days in August. No issues with CMS. I was having issues with FPs we got from DVC tour. We were patients and move, think remembering CMs have probably been treated rudely through day by some people and being nice goes a long way.