I trust Disney implicitly, but we "cut and run" a few years ago in Aug. when a hurricane was approaching because even though I *knew* we humans would be going to one of the moderates, my dog (who was terrified of storms) would be at one of the kennels, and no one in authority would guarantee how long the animals would be left alone/when help would be able to get in to feed and care for them. I understand that humans have first priority, and I would gladly have stayed at the kennels myself and helped take care of all the pets, but I just couldn't leave my dog scared and possibly alone in the kennel. Another possibility we looked into was checking out and moving over to a Universal hotel, since we have stayed at the Hard Rock several times with the same dog. FW's manager at the time gave *excellent* customer service, though, and is yet another example of why we return year after year, hurricanes or no!
Terri