Where to get help with new tv/stereo setup?

Pembo

OH-IO
Joined
Aug 19, 1999
Messages
7,599
We got a new tv and blu ray for Xmas. Tried to set it up through the stereo receiver and cable box. Went to Radio Shack yesterday. They gave us a great map on how to set it up with hdmi cables. We did that and got an error message. We did a little google search and discovered the problem is our cable box.

I called cable this morning. He told me it's not the cable box. :confused3 And to send someone out will cost me $$.

So now what??? I was able to connect the cable without hdmi and can play the tv through the speakers. But I can't get the blu-ray to play through the speakers using hdmi.

Who should I call for help>????
 
Your blu-ray or receiver may not do audio via hdmi - you may need a separate connection for the audio.
 
We got a new tv
Please post the model number, so we can check the technical specifications for you.

and blu ray
Again, please post the model number.

Tried to set it up through the stereo receiver and cable box.
We'll need those model numbers, too, to be of most assistance.

Went to Radio Shack yesterday. They gave us a great map on how to set it up with hdmi cables. We did that and got an error message. We did a little google search and discovered the problem is our cable box.
Hmmm... I'm curious what you found. Typically, the problem you seem to alluding to (it sounds like an HDCP violation) is actually with your stereo receiver.

I called cable this morning. He told me it's not the cable box. :confused3 And to send someone out will cost me $$.
My advice, in this situation: Believe the cable tech.

So now what??? I was able to connect the cable without hdmi and can play the tv through the speakers. But I can't get the blu-ray to play through the speakers using hdmi. Who should I call for help>????
Us. Speaking for myself and a few other folks I know of here on the Community Board: We can probably help you relatively efficiently and effectively. However, please provide the model numbers above, and also indicate how you've connected all your devices together, including both "what's connected to what" and which specific kind of cables you've used to connect them together. Also, it may be useful for you to post the error message, itself, since that will confirm/refute my assumption, above, that it was an HDCP violation.
 
Barb,

I got our new system a couple of months ago. I just called Time-Warner and they hooked everything up for me. The only problem now is I have 3 different remote controls and I'm having trouble figuring out which one does what! :rotfl:

TC:cool1:
 

Yeah I love my Harmony 720.

I would recommend against the Harmony 1100. It is really a very different beast from all the rest of the Harmony remotes, and I view it more as a novelty than a useful tool. I actually received one as a gift from my wife, and after trying very hard for over a month to be happy with it, for her sake, I finally broke down and told her I couldn't. We ended up reselling it.
 
You asked...The tv is Lg, model #26LE5300
The Blu ray is Sony, BDP S570
The receiver is Sony STR-DG520
and the cable box is Time Warner Cisco 8640

Our first attempt was hdmi from tv to receiver
hdmi cable box to receiver
hdmi br to receiver

We got a message on the tv about hdmi not compatible with hdmr, I think


So now the tv is hooked to cable with red/white/yellow
Cable goes to receiver with orange/red/white (i think)
hdmi from receiver to tv
blu ray is hdmi to receiver


We can hear sound watching cable through the speakers
We can only hear sound from blu-ray through tv

THANKS

and Tuffcookie - I was hoping the TWC people would come out, but no dice. However I was able to chat with them on Xmas day online. That was somewhat helpful
 
You asked...The tv is Lg, model #26LE5300
The Blu ray is Sony, BDP S570
The receiver is Sony STR-DG520
and the cable box is Time Warner Cisco 8640

Our first attempt was hdmi from tv to receiver
hdmi cable box to receiver
hdmi br to receiver

We got a message on the tv about hdmi not compatible with hdmr, I think
That would be the way to set things up, normally, i.e., if all the devices were up-to-date and without significant limitations. Unfortunately, that's not the case, with your equipment. As I suspected, the problem most likely rests within the stereo receiver. The STR-DG520 is one of the bottom-of-the-line Sony receivers released in Spring of 2008. Its has a lot of technical limitations that you don't find in higher-end and/or newer receivers.

First, the receiver doesn't support audio via HDMI. You'd have to make separate audio connections. For multi-channel audio, you'd have to additionally connect the cable box and the Blu-ray disc player to the receiver using S/PDIF. (It has two optical "TOSLINK" inputs, and one orange coaxial S/PDIF input.)

Second, the receiver doesn't switch HDMI video to analog outputs (nor switches analog inputs to HDMI). So if you do use HDMI inputs, the only way to get that video out of the receiver is through the HDMI output.

Third, Sony's website is down right now so I cannot verify my memory against the detailed specs, but I believe that the version of HDMI the receiver supports doesn't support HDCP. Basically, this means that the receiver is inadequate to many HDMI applications. That accounts for the "not compatible" message you received. [Just in case my memory is off, here's another possibility: Occasionally, though, something gets corrupted in cable boxes (not just the Cisco boxes) and a reboot of the cable box fixes it. You might want to try that.]

Basically, my recommendation, in this regard, is to either replace the receiver with a new model (one released in the last year or so, to be sure it supports HDCP adequately) or just ignore that the HDMI connections in the receiver and work with the other connections.

That receiver does have two component video inputs, and a component video output - use those, along with the S/PDIF audio inputs.

Just checking the manual for the cable box - yup, you've got component video outputs (green, blue and red ports, one right on top of each other), and both an coaxial and an optical S/PDIF output, so you could use either of those to pump audio from the cable box to your receiver.

Just checking the manual for the Blue-ray disc player (because your model might be different from mine) - again you're in good shape, with component video outputs (green, blue and red ports, horizontally), along with both types of S/PDIF audio outputs (labeled simply "Coaxial" and "Optical").

So now the tv is hooked to cable with red/white/yellow
The reason why you wouldn't want to do this is that the yellow video connection only carries standard definition (and actually that connection is the lowest quality video connection found on video devices these days); and the red and white audio connections carries only stereo, not multi-channel audio. Stereo connections are okay for music, but not for television and movies. Besides, you're already pumping audio from the cable box to your receiver; I don't know about that cable box specifically, with regard to this aspect, but for some devices, having multiple outputs of the same type connected (i.e., multiple audio output types in use) might not be a good idea.

Cable goes to receiver with orange/red/white (i think)
Hmmm, the orange is good enough all by itself. The red and white wouldn't help anything, and might confuse the cable box.

hdmi from receiver to tv
blu ray is hdmi to receiver
We can hear sound watching cable through the speakers
We can only hear sound from blu-ray through tv
Yes, that makes sense... the receiver doesn't support sourcing audio from the HDMI connection, and you don't have the Blu-ray disc player connected to the receiver any other way.

Regardless, your best bet is as I suggested above, capitalizing on all the component video and S/PDIF audio connections your devices offer you. I hope that helps.
 
This is how I set mine up:

HDMI cable from tv to cable box, optical cable from cable box to receiver.

Component cables from Blu-Ray player to tv (I only have one HDMI slot on my tv), optical cable from Blu-Ray player to receiver.

My equipment is old and no money in the budget to upgrade yet, but this works well and we can watch and listen to tv and Blu-Ray through the receiver with no issues.
 
After 3 trips to Radio Shack, 2 trips to Best Buy and one to Sears...we found a manager at BB that helped us...much like Nayan's set-up.

HDMI bluray to tv
HDMI cable to tv
dig/opt tv to receiver

All is working...now to learn more about using just one remote...

Thank you to everyone
 


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