She is only out there on specific times during the day. She will only do 8 lollipops at a time. I suggest you get there before she gets there (the times are posted on her cart) and wait for her right in front of the cart. When we were there in december we waited once, and she didn't make one for my daughter, but we decided to stay to wait until she came back - about 45 minutes later, and that time my daughter got one. It's really interesting to see her do it. I saw her do it on the "Rosie O'Donnell" show a couple of years ago and I was determined to get one this time.