Where do I stand with Disney???

[tish9774]

So...I had a reservation with WDW Travel (booked online). I transferred it to Mouse Unlimited for the Sunshine Rewards. I find out once FD is extended that we are totally blacked out. We have already purchased flights and MNSSHP tix, so there is no date switching for us.
Fast forward to today. I called CRO and asked if there was a pin attached to our names. The agent said we didn't have one, but she would dig a little deeper and see what she could do. My daughter came in and asked who I was talking to. The agent asked to speak to Emily. When Em got on the phone, the agent told her she was Minnie Mouse and that she had a special surprise for us. Emily runs down the hall screaming that Minnie loves her and I am told that there is a code that can be applied for FD for us. Since I have switched to Mouse Unlimited, they would have to apply it.
I e-mailed MU and explained the situation. The TA said he had never heard of any such code and that he was unable to apply it to our account.

So....Where do I stand with Disney? Do I have this code that my TA has zero access to? Should I switch back to WDW Travel and try to apply the code?

I feel like both my 4 year old and myself have been duped by a fake Minnie!!

What would you do?

 

[sumertime]

If your TA cannot apply the code, I would cancel that reservation and book directly with Disney.

 

[3boys4me]

If your TA cannot apply the code, I would cancel that reservation and book directly with Disney.

me too

 

[Seahunt]

Hmmm, interesting because over on the Dining forum someone posted that they just got FD for their dates in December that were blacked out:

http://www.disboards.com/showthread.php?t=2508527

Now with your post about your CRO conversation today it makes me wonder if they are getting ready to lift the blackout dates and they (CRO) are the only ones who know about it so far.

In that case MU is probably correct that they know nothing about it yet. But based on all the info you gave them MU definitely should have checked into it with CRO for you ASAP.

Also you might try calling CRO again to see if a different CM gives you the same info and the same code, and then if MU still can't apply it = bye bye

 

[BabyRN]

I would try again. I would call CRO back to verify your pin number and if MU can't apply it again, I would transfer it back to do it yourself. My TA was able to apply my discount with no problem at all, and she was happy to do so!