where can I write to report an unprofessional DVC agent?

[minijeanie]

Had the most embarassing moment with an DVC agent in MGM studios 2 weeks ago.

I would love to send an email?

where can I write?

 

[offtheice]

Had the most embarassing moment with an DVC agent in MGM studios 2 weeks ago.

I would love to send an email?

where can I write?

Why dont you just blow it off instead of costing someone from putting food on there table??? Life is too short!!

 

[Donna]

Did you get a name and was anyone with you when this happened?

 

[qgallo]

Why dont you just blow it off instead of costing someone from putting food on there table??? Life is too short!!

Lifes too short to put up with someones BS too !!!

 

[tmt martins]

got to let us KNOW

 

[Sammie]

Why dont you just blow it off instead of costing someone from putting food on there table??? Life is too short!!

Don't you think that is kinda harsh based on the fact you have no idea what happened.

Go to the DVC website and find the link Contact Us. You can email them, Carli, will handle your complaint.

 

[JudithM]

Carli D'Agostino is the DVC Member Satisfaction Manger & can be reached by contacting Member Services - phone call, email, snail mail ...

 

[Cruelladeville]

Unless the agent made a personal comment that was inappropriate, I would chalk it up to stupidity, and move on. Life really IS too short...

 

[NYMomof4]

At the risk of a really long thread filled with opinions, I will add my 2 cents. We recently had a bad experience with one such DVC agent on our trip a few weeks ago and if I would have encountered this agent when I was deciding whether to buy DVC I would have ran the other way! It's not good for DVC business if the agents are rude or offending people. Anyway, my experience was basically getting ignored (completely) and given a look of dismissal when we looked at the demo set up on Boardwalk and the agent eyed up this couple that was in there at the same time as us. It was just so rude-and then he started with this horrible pressured sell speech to the couple. The kicker was when he was done and my 10 year old son asked to see his pins and he grimaced, said not a word, and pulled off the lanyard, set it down and walked away gruffly. If this was the agent I talked with I would never have bought DVC.

This was the first bad taste I had of agents though.

 

[offtheice]

Don't you think that is kinda harsh based on the fact you have no idea what happened.

Go to the DVC website and find the link Contact Us. You can email them, Carli, will handle your complaint.

Huh ? Its harsh to allow a child no food or even best be put in the street because his parent had a bad day and offended some guest ?? My bet the person or persons that complain , have also done the same at there job one time in there life. AGain life is short, why take a chance on someone getting fired the week before thanksgiving and month before christmas because of a so called bad experience. Just move on .. Too much in life to worry about!!
Is that too harsh for you ?

 

[offtheice]

At the risk of a really long thread filled with opinions, I will add my 2 cents. We recently had a bad experience with one such DVC agent on our trip a few weeks ago and if I would have encountered this agent when I was deciding whether to buy DVC I would have ran the other way! It's not good for DVC business if the agents are rude or offending people. Anyway, my experience was basically getting ignored (completely) and given a look of dismissal when we looked at the demo set up on Boardwalk and the agent eyed up this couple that was in there at the same time as us. It was just so rude-and then he started with this horrible pressured sell speech to the couple. The kicker was when he was done and my 10 year old son asked to see his pins and he grimaced, said not a word, and pulled off the lanyard, set it down and walked away gruffly. If this was the agent I talked with I would never have bought DVC.

This was the first bad taste I had of agents though.

And NYmom you hit the nail in the sentence. You could do two different things. One not buy, two sell if your not happy , three ignore it! But to go cry like a baby because this one person may of had a bad day is a joke! LEts not forget we all work or had to work at one time and all of us at one time may of been rude to someone at work. We are humans . It happens. To ruin someones life because he ignored you or hurt your feelings .. come on . Now if the agent phys ically did something or stole something from you,well then its time to notify disney..

 

[Dean]

I laugh when I read these type issues. Not because I am unsympathetic or disagree but simply I've seen so many worse tales and sales pitches over the years. My daughter refuses to go back to Puerto Vallarta for this very reason as there are OPC sites (off premises contact) multiple for every main block and they hound your mercilessly. We were in Charleston in Sept and had the same thing with people almost chasing you down the street. I believe they get around $100 to $150 for every person they get to tour and even more if they buy.

IMO, most DVC booths are not aggressive enough getting people in to tour. Remember they do have a tough job trying to get people to tour without being aggressive. I've sure they're rejection rate must be dramatic. Can you see a DIS manned DVC booth. We'd all be asking them how many times they've been to WDW, where they stay, how much they tend to spend. When there weren't customers, we'd be discussing the issues among ourselves sos everyone could hear. That booth would likely have 10 times the sales of the rest combined.

But for both complaints, I'd let it go unless there were something active an bordering on truly criminal. If they made a sexual advance or a physical threat, that's the level it'd take for me to think it should go further. The reason being is this is a casual on the street contact. My feelings would be different if it were a closed room tour for an hour or two and my threshold for a complaint would be much lower.

I did walk into the inside DVC booth in MK last trip and was chatting. There were 3 CM and no other people around. I did ask about any good rumors and did not even specifically bring up new resort rumors. One of them said he had a button for the next DVC resort that hadn't been announced yet. He reached into a bag, pulled out a button and handed it to me. It was a blank. I simply said smart ???, stuck the pin in my pocket and chatted with the other two CM who were both very nice and apologetic. I'm sure he was being funny but it was inappropriate given the specifics. I wondered if he was going to ask for it back as I got the impression he'd been doing this for a while and this was the only one he had there. If he wanted to, he didn't have the nerve to do so after I reacted somewhat negatively.

I'm sure if the OP wants to post specifics we'll all have an opinion as to whether we thing a complaint is warranted. If not why even post initially.

 

[bobbiwoz]

Feelings of being abused/insulted go both ways. I was a go between a student and a co-worker this week, and each had awful things to say about the other's attitude. Each said that "Even if ______ was having a bad day, that was no reason to take it out on me."

I agree if something was criminal, complain, but, the time to report something like that was then and there.

Bobbi

 

[vascubaguy]

I totally disagree with just blowing this off. I think DVC needs to hear about any rude or inappropriate behaviors of their agents. I'm pretty sure DVC isn't going to just go an fire an agent because of one reported incident; however, if they have a history of inappropriate behavior on their file then that could justify them being let go, but unless you report these instances there is no way that DVC can monitor the customer service levels that we come to expect from CMs!

If they have a history of doing this kind of stuff, they need to be let go! Even if it's Thanksgiving Day! Call me cold hearted, but if you don't like your job and take out your frustrations on guests, you need to find a new job. Reporting these things could help save a future guest the embarrassment or bad experience.

JMO
*Puts on flame suit*

 

[qgallo]

I totally disagree with just blowing this off. I think DVC needs to hear about any rude or inappropriate behaviors of their agents. I'm pretty sure DVC isn't going to just go an fire an agent because of one reported incident; however, if they have a history of inappropriate behavior on their file then that could justify them being let go, but unless you report these instances there is no way that DVC can monitor the customer service levels that we come to expect from CMs!

If they have a history of doing this kind of stuff, they need to be let go! Even if it's Thanksgiving Day! Call me cold hearted, but if you don't like your job and take out your frustrations on guests, you need to find a new job. Reporting these things could help save a future guest the embarrassment or bad experience.

JMO
*Puts on flame suit*

Very well put !!!

 

[VWLMember]

In my opinion, if the cast member embarassed a guest enough to get them to the point that they want to complain, it is the right thing to do. I don't care if someone has a bad day, if you are in customer service your outside life has no place affecting your work. That is totally unprofessional and intolerable in any instance. Offtheice, you are too forgiving, there is no place for this type of conduct in the professional world. None! If no one complains, the problem will never be addressed and fixed. If this is the attitude this salesperon has, then they shoud be bagging groceries!

 

[bicker]

I agree that DVC's management needs to hear about such incidents. Folks should feel obligated to provide such feedback. By the same token, folks shouldn't expect any action to come from one such report. It is only after corroberation that any action can be expected, and there is no way to know if your personal feedback is the first report of any such behavior.

 

[TCPluto]

You could do two different things. One not buy, two sell if your not happy , three ignore it!

Huh??? two, three...?

Must be the same public school education I received.

Sorry, just thought it was funny...

 

[tjkraz]

I think it depends entirely on the context of the comments.

To piggyback Dean's post, if it was simply a case of a DVC agent seeing a guest decked-out in their Disney trinkets who followed her down the road shouting facts about DVC, then I don't think it was necessarily out of line. Some may call that embarassing or inappropriate. I think it's just someone doing his/her job.

But, if it was an agent who shouted "hey, shorty, come over here and look at our timeshares", it seems a bit over the top.

IF OP doesn't feel like sharing the exact incident, that's her prerogative. Hopefully she will use some of the replies here to decide whether it's worth pursuing.

 

[Kadorto]

I did walk into the inside DVC booth in MK last trip and was chatting. There were 3 CM and no other people around. I did ask about any good rumors and did not even specifically bring up new resort rumors. One of them said he had a button for the next DVC resort that hadn't been announced yet. He reached into a bag, pulled out a button and handed it to me. It was a blank.

Sorry...but that's funny... LOL