When should I be hearing from IPO?

[flamark]

Booked last Friday night for POLY CL and I still haven't heard from IPO. This is my first CL experience.When and what should I expect to get from them(e-mail, call?)? Should I just call them? I'm not sure I need help with ADR's etc., but I thought they were supposed to get in touch somehow. Am I just being paranoid?

 

[dansdad]

This might be helpful.

The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort reservations.


Please do not contact the IPO until you have a confirmed reservation.

When sending an email, you should receive a generic response within several hours. This will let you know your email was received and that someone will be contacting you soon. Within a day or 2, you should receive a personalized email response from a member of the IPO team.

IPO is available to answer the phones 9:00am to 6:00pm Eastern. (Thanks, PNO4TE)


I got the above from the Club Level FAQ Thread. There's some great information located there, here's the link.

http://disboards.com/showthread.php?t=2959196

 

[flamark]

Thanks! I've actually got that thread bookmarked but didn't think to check it.