When in doubt, Act.

[surfergirl602]

wow, way to go. You saved him, and I'm sure he'll be forever grateful for that. Imagine what would have happend if you hadn't called.

 

[lifenthetropics]

The world needs more DawnCt1's

 

[manning]

Its great to see the "little guy" win. Still, its an empty victory except for money. He can list them as a place that he used to work but it is five years at least, of his life, in a management position where he served customers in an exemplary manner, and yet he can't use it as a reference. That is a huge loss. I hope he goes into business for himself. I would travel because he is trustworthy.

You may be able to help him. Find those who went to the business upon your recommendation and ask them if they would give a referral. that should help fill in those five years.

 

[MinnieMe87]

Way to go Dawn!! I would do the same thing for the service manager of our local dealership. He is awesome to everyone, and I wouldn't hesitate to step up and be a witness if something like this were to happen to him.

 

[teskak]

On another topic - how is the puppy?

 

[C.Ann]

 

[momof1princess]

good for you! you went way beyond what most people would have done. "Bill" is lucky to have you as a loyal customer. perhaps, since you've been a customer at his former employer for so long, he could use you as a reference in his job search? that may be going a little too above and beyond, but it just occurred to me, and i couldn't keep myself from typing it. i hope he gets a new job soon. honest mechanics can be difficult to find.

 

[DawnCt1]

Way to go Dawn!! I would do the same thing for the service manager of our local dealership. He is awesome to everyone, and I wouldn't hesitate to step up and be a witness if something like this were to happen to him.

That is how Bill is. We talked all of the time. I knew about his family, his hobbies, his favorite vacations, how hard he worked. That is why I knew he would never take an undetermined amount of time off to go anywhere. He is too responsible and has too many responsibilities, just like most of us. He was friendly and outgoing with all of his customers, he just didn't have a way to reach them. When I first called, I accidentally got his mother's house, (same last name). I introduced myself and she said, "Or your the one he went to help in the parking lot, he has been planning to call you but wasn't sure he should". Everyone hesitates to reach out, as I did. Then I just said, To heck with it. He is old enough to tell me to get lost if he wants to.

 

[DawnCt1]

good for you! you went way beyond what most people would have done. "Bill" is lucky to have you as a loyal customer. perhaps, since you've been a customer at his former employer for so long, he could use you as a reference in his job search? that may be going a little too above and beyond, but it just occurred to me, and i couldn't keep myself from typing it. i hope he gets a new job soon. honest mechanics can be difficult to find.

I emailed him a letter for his file, and for his lawyer.

 

[WDWBarb]

As someone who provides customer service and sees just the opposite happen too often (customers accusing employees of things that did not happen), I want to say... you're my hero!!

 

[disney1990]

When it comes to car maintenance and repairs, I am usually the one who takes care of that kind of thing so when I find a shop and a manager that I find to be honest, trustworthy and priced fairly, I stick with that business. They have earned my loyalty. I have gone to such a business for at least the last 5 years. It is a franchise, but the manager ran it as if it were his own. He put customer service FIRST. After sitting through car repairs, oil changes on aging vehicles, one gets to have a fairly accurate sense of the character of the manager, therefore I was quite shocked a couple of months ago when I went for service and 'Bill' (not his real name) wasn't there. When I asked, I was told that he was "taking several weeks off to go snowmobiling". This seemed totally out of character to me since he worked 6 days a week and rarely took time off. I wanted to call him at home but felt like I was being 'intrusive'. On the other hand, I always appreciated the professional way in which he did his job, that I had referred neighbors, friends and family to him, who were equally pleased. I finally decided to act. I looked up his phone number and left a message. I was happy that he returned my call. He had been suspended without any previous warning due to a dispute with the district manager. They fabricated an incidence of 'insubordination'. To bolster their case they said that he never worked on customers' cars, had disputes in front of customers etc and did this to deny his unemployment benefits. Today I went to an unemployment hearing with him and his lawyer as witness. The testimony of the company representative contradicted the written records, the representative blatantly lied, and when his lawyer said that I was in the waiting room ready to testify, the Unemployment referee said that it wasn't necessary; "It is very clear what has happened here". She is confident that he will receive his benefits. I am glad I picked up the phone and offered to help.

You definitely did the right thing. I guess some businesses will do anything to avoid paying unemployment benefits.

 

[PixieTopaz]

When it comes to car maintenance and repairs, I am usually the one who takes care of that kind of thing so when I find a shop and a manager that I find to be honest, trustworthy and priced fairly, I stick with that business. They have earned my loyalty. I have gone to such a business for at least the last 5 years. It is a franchise, but the manager ran it as if it were his own. He put customer service FIRST. After sitting through car repairs, oil changes on aging vehicles,.

So these are for your kids vehicles? I make mine do their own oil changes and leave for repaisr

 

[DawnCt1]

So these are for your kids vehicles? I make mine do their own oil changes and leave for repaisr

They take the cars, there that they drive. No, we don't do "oil changes" in the driveway, if that is what you mean. Also, two of the cars are 'unassigned'. DH uses the car that meets his needs at the time so it may be one that DS#3 drives or not. DS#1 and #2 own their own cars and they too go to "Bill". Why wouldn't they?

 

[PixieTopaz]

But now Bill is unemployed-so I'm guessing you will have to find a new place-Due to the dishonestly of the management?

 

[DawnCt1]

But now Bill is unemployed-so I'm guessing you will have to find a new place-Due to the dishonestly of the management?

He was the manager. I don't have any reason to believe that the new manager than has been assigned there is dishonest, but I do have another garage that I am comfortable going to for repairs, it is just further away.