When Disney bites, bite back!

[mking624]

OT: I detest cashiers stopping to do price checks. Instead the store should (choose one of):
1. Have customers go somewhere else (a process known as "going off line" to business folks) to have items priced and tagged otherwise the cashier deftly culls the item and rings up the rest of the order.

Since many stores are not huge ones that have the resources to do this, this is not quite a feasible idea. In many stores, the only place this can be done is at the register area.

2. Have the cashier guess the price or take the word of the customer and optionally the store has secondary screening after the checkout to audit such occurrences.

When we guess the price and get it wrong, the customer gets upset. Yes, it's happened many times no matter where I work (I've been in retail for 10 years). And there comes a point where I will not "take the word of the customer" because there are people who will try and use that to their advantage...in fact that happened to me just this past week at work. And I've had people try to do it on an entire transaction.

3. Compensate everyone behind the affected customer each time the line is held up for a price check.

A price check at most places can take mere seconds. So now we have to compensate people for waiting all of 5 seconds? There must be some lazy customers in this world if they think that they should never have to wait behind someone else who was there before them (regardless of why they are there) before we get to their transaction....hate to know what they expect in compensation when they have to wait in lines during the holiday season.... Just think of the price check as a regular transaction...you're willing to wait behind those, aren't you? The time you wait really isn't that different...and almost all of the time at my store, you'll be waiting far less time for a price check customer than you would a paying customer.

 

[mattsdragon]

OT: I detest cashiers stopping to do price checks. Instead the store should (choose one of):
1. Have customers go somewhere else (a process known as "going off line" to business folks) to have items priced and tagged otherwise the cashier deftly culls the item and rings up the rest of the order.
2. Have the cashier guess the price or take the word of the customer and optionally the store has secondary screening after the checkout to audit such occurrences.
3. Compensate everyone behind the affected customer each time the line is held up for a price check.
If the customer disputes what the register rings up, he either surrenders the item to the cashier to be culled or accepts what the register says for the time being, going to customer service to dispute the price.

Have you never worked retail?

A common ploy of shoplifters is to take tags off of merchandise in an attempt to get the cashier to ring up the item at a lower cost. That is the reason for price checks.

I actually hope your entire post was tongue-in-cheek because otherwise. . .whew.

 

[Dustin]

Hey guys, I'm Dustin and I'm a WDW Cast Member. I just thought I'd share a few thoughts. I think the main thing a lot of people on this thread are forgetting is that were talking about Disney. No matter how hard you try, you just can't compare it to the grocery store, retail, or the traffic jams. Disney's number one goal is to entertain and please our guests. The Disney company trusts it Cast Members to do so. Every Cast Member at the Walt Disney World Resort is empowered...How you ask? Something we call "Guest Service Recovery." We can recover any situation with a reasonable and comparative solution. Kid drops his ice cream..."of course have another ice cream, sorry that happened while you were with us at Disney." Same situation with attractions that are down. It depends of course on the severity of the situation. If the ride is held up for a few minutes, the Cast Members are probably not going to flaunt free fastpasses to every one in the ride. However, approach a Cast Member and tell them you were disappointed or unhappy with the situation. You give me the name of one good Cast Member who would not reimburse you for your negative experience. And if the ride is completely broken and they have to evac, their probably going to hand out faspasses. So we do this as a way to solve difficult situations in the most appropriate way. Another thing to think about is, if a ride is down, the Cast Member may very well be paying close attention to the ride and getting it back in running order. SafeD begins with me!!! One thing everyone should know, and this would have been good to know at the top of this thread, is that Cast Members aren't robots. Go up to them and ask them for help or tell them your negative experiences. I don't know why the OP was given a hard time at Test Track, but from what I've seen over the years, all you have to do is communicate you desires with the Cast Member and they should be happy to help.

 

[goofyernmost]

Extremely well said. Waaaayyyy too many people on these boards have quite the obsession for debating just to debate(and many, many,many,many of those OVERTHINK this stuff into oblivion). I envy you for not going back and forth with everyone and over explaining yourself. I'm notorious for that. I had a hunch that your subject line was just an attention getter, but you never know. You have handled this thread incredibly well.....

Just exactly what is the purpose of discussion boards if not to discuss things? We are not always going to agree with every opinon, so what is wrong with expressing that?

 

[theparsons]

Since many stores are not huge ones that have the resources to do this, this is not quite a feasible idea. In many stores, the only place this can be done is at the register area.


When we guess the price and get it wrong, the customer gets upset. Yes, it's happened many times no matter where I work (I've been in retail for 10 years). And there comes a point where I will not "take the word of the customer" because there are people who will try and use that to their advantage...in fact that happened to me just this past week at work. And I've had people try to do it on an entire transaction.


A price check at most places can take mere seconds. So now we have to compensate people for waiting all of 5 seconds? There must be some lazy customers in this world if they think that they should never have to wait behind someone else who was there before them (regardless of why they are there) before we get to their transaction....hate to know what they expect in compensation when they have to wait in lines during the holiday season.... Just think of the price check as a regular transaction...you're willing to wait behind those, aren't you? The time you wait really isn't that different...and almost all of the time at my store, you'll be waiting far less time for a price check customer than you would a paying customer.

I worked at a store where if there wasn't a tag attached to the item when it was brought up to the register you were not allowed to sell it. Period. To do so would mean you'd be making up a price and not even management was allowed to do that. So....if you did and got caught you were fired, including management.

Ok...so it was a consignment shop, but I've seen this practice in a few other places too....no price tag, no sale.

Hmmm....wonder what kind of compensation you'd want then?

If you don't want to be inconvenienced by someone else receiving courteous service while you wait your turn to receive courteous service....don't shop in public places. Either use the Internet where you can demand compensation for slow loading webpages, items out of stock, and high shipping costs, but never have to deal with other customers inconveniencing you because they got there first. Of course, your emails to customer service will go ignored but you can keep demanding more and more compensation for that affront.

Sheesh....no wonder no one wants to work retail anymore,

This thread makes me fear "Black Friday" even more this year than I did last year. I'll probably just stay home and let ya'll kill each other to save a few bucks.

 

[amyhughes]

Hey guys, I'm Dustin and I'm a WDW Cast Member. I just thought I'd share a few thoughts. I think the main thing a lot of people on this thread are forgetting is that were talking about Disney. No matter how hard you try, you just can't compare it to the grocery store, retail, or the traffic jams. Disney's number one goal is to entertain and please our guests. The Disney company trusts it Cast Members to do so. Every Cast Member at the Walt Disney World Resort is empowered...How you ask? Something we call "Guest Service Recovery." We can recover any situation with a reasonable and comparative solution. Kid drops his ice cream..."of course have another ice cream, sorry that happened while you were with us at Disney." Same situation with attractions that are down. It depends of course on the severity of the situation. If the ride is held up for a few minutes, the Cast Members are probably not going to flaunt free fastpasses to every one in the ride. However, approach a Cast Member and tell them you were disappointed or unhappy with the situation. You give me the name of one good Cast Member who would not reimburse you for your negative experience. And if the ride is completely broken and they have to evac, their probably going to hand out faspasses. So we do this as a way to solve difficult situations in the most appropriate way. Another thing to think about is, if a ride is down, the Cast Member may very well be paying close attention to the ride and getting it back in running order. SafeD begins with me!!! One thing everyone should know, and this would have been good to know at the top of this thread, is that Cast Members aren't robots. Go up to them and ask them for help or tell them your negative experiences. I don't know why the OP was given a hard time at Test Track, but from what I've seen over the years, all you have to do is communicate you desires with the Cast Member and they should be happy to help.

Thank you so much for posting that!

 

[Just(donald)Ducky]

Again, here are my thoughts:

If the ride was interuppted in the middle for an unexpected occurance in which the ride was to blame, there should be compensation. For example: if i am riding test track, and the RIDE breaks down, then i should recieve compensation.

However: If I'm standing in line, and the ride breaks down for say, 10-15 minutes, I shouldn't get a fast pass, because my experience of the ride was not ruined: I just had to wait longer.

Now, if the ride was down for an hour or so, and I stayed in line, i should get not one, but two things: (1) a fast pass (2) a life.

Seriously: who would wait in line for an hour for a ride to be fixed?

My whole thought process on it is that I've waited for this ride, and while riding it, it breaks. The experience is ruined. I've waited for however long (an hour, whatever), and I would want to be able to ride it again, without having to wait in line again. Those in line who were not on the ride, the experience was not ruined, therefore should not get fast passes.

my two cents.

 

[mking624]

Again, here are my thoughts:

If the ride was interuppted in the middle for an unexpected occurance in which the ride was to blame, there should be compensation. For example: if i am riding test track, and the RIDE breaks down, then i should recieve compensation.

I was on HM the day it opened. We made it all the way through to the loading zone (after the stretching room), then they had technical difficulties and everyone had to leave. We shrugged our shoulders and left and got back on at another time. No one expected compensation (in fact, all the chatter we heard was "eh, we'll get back on later"). Actually, as we left, my DH & I were laughing at how I would be sure to find a thread on DIS about demanding compensation if someone else here experienced that.

 

[Dustin]

Thank you so much for posting that!

no problem!!!!!!!

 

[Luv2Scrap]

I haven't read through all of these pages, but I wanted to add that I was there a couple days ago and TT broke down twice in the same go-round, 10 minutes each. so it took us quite a long time to get out of there. This was my first time on this ride, so it made me a bit nervous, but we got through it and even had fun, much to my surprise. When we got to the end, the CM told us all we could stay on for a free ride but we declined, as we didn't have another 20+ minutes to spare.

But my son, who's 10, decided this was his favorite ride of all time, so we ride it another 5 or so times over the past few days, with no problems at all.

 

[Mrs. D]

Because that's not how Disney should treat its customers. Disney isn't the highway; "Stuff happens, deal with it" isn't acceptable. And especially in this case, where the cost to Disney is nothing, I don't understand the motivation for defending them (or the rationale in comparing the situation to a traffic jam). And snide remarks about entitlement are entirely inappropriate in this case.

I thought it was just me...it seems obvious that after a guest has waited in a line, or until their fast pass time to ride, THEN the ride breaks down and the guest is stuck on it, Disney should give the inconvenienced guest something...if that ride is functioning, a re-ride...if it's not then a FP for another ride. It doesn't make sense that the guest should just chalk it up....