Wheelchair rental recommendations

[LisaBi]

Does anyone have experience to report on for Walker Mobility, Randy's, and/or Care Medical? I've searched but can't seem to find any reports on how satisfied folks were with the different companies.

TIA!
LisaB

 

[Cheshire Figment]

All three are very good and are reputable. Many people here use them for ECVs and/or wheelchairs.

There have been very few complaints, and normally these have to do with a possible low battery or mechanical problem developing with an ECV, and in just about every instance reported they have been able to meet the person at any resort or park and will promptly replace it.

A few years ago I was renting an ECV from one and was going to the Contemporary for dinner. I mentioned the problem to the person from the valet service and when we came out there was already a replacement ECV waiting for me.

 

[SueM in MN]

All 3 of them are listed in the disABILITIES FAQs because people have been generally pleased with them over the years. I do a search several times a week for all posts on any of the DIS Boards that contains the words "wheelchair, ECV or scooter". If people were posting negative things about any of the companies, I would know it pretty quickly.

We rented from Randys 2 years ago and were very pleased, but I think you would be pleased with any of the 3.
All 3 deliver to the resort and pick up free of charge. Randy's requires you to be there, which some people do not like (they want the ECV waiting for them when they arrive). I'd prefer having it delivered right to me so I can see how it looks, get any questions answered, etc.

 

[SeaSpray]

My personal experience:

I just got back from WDW 10 days ago and rented a scooter from Walker Mobility. When I first saw them listed here on the DIS I called and spoke to a "real live" person right away, and she was able to answer all of my questions. I hung up, thought about it a little more and then called back and booked the scooter, and gave them my credit card number.

On the day we arrived, my scooter was already there, behind the Front Desk. It was labeled with my name and had the battery charger and info sheet with it. The fact that I did NOT have to be there for drop-off and pick-up was huge for me; I did not want to have to spend time waiting to sign for the scooter; I trusted both the company AND Disney, realizing that they've done doing this practice for quite some time now, and felt it would go smoothly. It did. In fact, on our last day, the woman had told me that if I had the scooter back to Guest Services by 3pm that day, I'd only get charged for a half-day rental. Since we were being picked up to go back to the airport at 4pm anyway, it worked out very well for us.

We will definitely use them again on future trips.

EDITED TO FURTHER CLARIFY: The woman at Walker Mobility had told me in advance of my trip, that if I'd have the scooter back to Guest Services by 3pm, they'd only charge me a half day. I told her right then and there, before the trip, that I'd have the scooter back by 3pm. This wasn't something I decided at the last minute to do.

 

[Mickiethepooh]

I have used Walker on two of my trips and just booked with them again for my Novemeber trip.

 

[Carnator]

I have used Walker's 5 times now. Only once did I have a problem and they had me a different scooter to the resort in no time at all.

 

[Piper]

I used Walkers several times before I got my own ECV--I was very satisfied with them

 

[mommylo]

We went to WDW first time in July and my mom rented ECVs from the parks at $35/day. How much do these companies charge to rent, specifically for an ECV? Thanks.

 

[SueM in MN]

We went to WDW first time in July and my mom rented ECVs from the parks at $35/day. How much do these companies charge to rent, specifically for an ECV? Thanks.

If you go to the disABILITIES FAQs thread near the top of the thread list, you will find links to the companies that are mentioned in this thread. If you click on the individual links, you can get the information you are looking for. Most of the companies will give a reduced rate for a week or more.

 

[mommylo]

Thanks so much, SueM.