I really don't have anything good to say about them.
I called them once (pre 3/20) made an offer on a listing to Rachel, was tolded she'd get back to me.
I still haven't heard back from her.
Called again on another listing (post 3/20) again, got Rachel.
I made an offer and was told she'd get back to me.
A week later, I'd heard nothing so I called her.
She said she didn't think the seller would accept my offer.
I asked if she had presented the offer, she said yes but went on to tell me she couldn't tell me the seller had rejected, or accepted the offer!?????
I told her I thought the seller owed her and I an answer one way or the other, Rachel agreed and said (wait for it) 'she'd get back to me'
Still haven't heard from Fidelity.
I have since Feb purchased 4 other listings from 2 other agents so I don't think "it's me".
I'm amazed Fidelity stays in business in spite of themselves!