What's up w/MS?

[keishashadow]

Although I've already got a res. @ WLV for Oct., I called MS this morning to try & book @ 7 month window today for BCV (studio - 5 night stay).

When MS indicated that nothing was avail, I said I wanted to WL.

She said I should wait until all my days would be available, then WL(?).

I insisted that I wanted put on - today.

She responded that it's really alot of work for them to process the res. that way(?)

Again, I insisted...am I being unreasonable?

 

[disneynutt1225]

I'm assuming you're trying to book day by day for WL? I don't think that's unreasonable - there are plenty of people that do that. Seems like you may have gotten a lazy CM at MS - I think it's absurd that they said it's a lot of paperwork to be processed that way.

 

[keishashadow]

No, I've got my days @ WL - want to try out the BC before a possible add-on.

Don't want to cancel confirmed res. @ WL before we secure BC.

Like to think cranky CM was just having a bad a.m.

 

[Chuck S]

The MS agent, while not the nicest way to convey the idea, was also probably indicating that there was PLENTY of availability for your vacation time at your chosen resort and that day by day bookings were not necessary. It is a little unreasonable to simply assume you MUST book every stay at the 7 month window day by day, the exception would be standard view at BWV. I would imagine that MS is trying to discourage day by day bookings if there seems to be availability, it does take extra time for the reps to do this because it takes extra calls.

My suggestion is to call on the first day your window is open, and politely ask if they think there wil be availability or if it would be better to book day by day.

 

[keishashadow]

I'm not trying for either of my home resorts but, the BCV (@ exactly 7 months out).

There are no studios avail yet for my 1st day, ergo my request to WL. If I wait until the end of my proposed stay, there could already be alot of people ahead of me in line.

In the past I did WL for entire stay but, this was after the 7 month window had come & gone.

The MS agent, while not the nicest way to convey the idea, was also probably indicating that there was PLENTY of availability for your vacation time at your chosen resort and that day by day bookings were not necessary. It is a little unreasonable to simply assume you MUST book every stay at the 7 month window day by day, the exception would be standard view at BWV. I would imagine that MS is trying to discourage day by day bookings if there seems to be availability, it does take extra time for the reps to do this because it takes extra calls.

My suggestion is to call on the first day your window is open, and politely ask if they think there wil be availability or if it would be better to book day by day.

 

[MikeyNS]

Interesting. I'm calling day by day for my October ressie and have been lucky to get 2 absolutely fabulous CMs doing my reservations. No hesitations at all! Thank you Trevor and Tex (hope I have her name right)!

Although I've already got a res. @ WLV for Oct., I called MS this morning to try & book @ 7 month window today for BCV (studio - 5 night stay).

When MS indicated that nothing was avail, I said I wanted to WL.

She said I should wait until all my days would be available, then WL(?).

I insisted that I wanted put on - today.

She responded that it's really alot of work for them to process the res. that way(?)

Again, I insisted...am I being unreasonable?

 

[jimmar6419]

They actually suggested that I do it day by day when I called. I booked my October trip that way. Maybe you just got a grouchy one.

 

[boatboatboat]

I think what the CM is upset about is people making a reservation at 11 mths, at the home resort. Then calling day by day by day at the 7mth window, to take a day off the 1st reservation, and move it to the 2nd.

Granted by the "rules" you can do that, but it is certainly very cumbersome.

 

[vascubaguy]

I was also told by MS to waitlist each day when I was booking the BWV standard view studio at the 7-month window for my stay this March. I got 3 days and had to WL for the other 2. Fortunately, my 2 days came thru within a day or so.

 

[keishashadow]

Cumbersome that's one name I haven't been called yet...I'm all about rules.

Actually, I'm not taking a day off of the 1st res. each day.

I'm keeping entire reservation until I get all my days for the 2nd, then cancelling.

A matter of semantics IMO.

I think what the CM is upset about is people making a reservation at 11 mths, at the home resort. Then calling day by day by day at the 7mth window, to take a day off the 1st reservation, and move it to the 2nd.

Granted by the "rules" you can do that, but it is certainly very cumbersome.

 

[DVCME]

Some of the confusion on this thread may be in your use of "WL" in two different contexts. I assume you were using WL as a short for WaitList.
So you were asking to WaitList day by day at BCV and not touch your existing reservation at VWL. It dosen't sound unreasonable to Waitlist individual days instead of the whole 5 days together.

 

[keishashadow]

exactly, thanks for translating.

Some of the confusion on this thread may be in your use of "WL" in two different contexts. I assume you were using WL as a short for WaitList.
So you were asking to WaitList day by day at BCV and not touch your existing reservation at VWL. It dosen't sound unreasonable to Waitlist individual days instead of the whole 5 days together.

 

[Doctor P]

Cumbersome that's one name I haven't been called yet...I'm all about rules.

Actually, I'm not taking a day off of the 1st res. each day.

I'm keeping entire reservation until I get all my days for the 2nd, then cancelling.

A matter of semantics IMO.

Actually, they are two very, very different things and have different reservation implications. It must be nice to have double the points you need to be able to do this without borrowing (that is a jealous comment , not a nasty one). In some respects I can understand the CM's frustration, actually, if I am understanding correctly. It sounds like you are going to go on a separate wait list for each day, and then as that day comes through you will take the day but not cancel the first reservation until you have all the days. This means that for a five day reservation there is a possibility of 5 or 6 waits lists, at least 6 separate reservations which cannot be linked until they are consecutive, then a cancellation with all the points then having to be returned. This is actually quite messy. Doesn't mean you shouldn't do it, but it is really messy and PERHAPS unreasonable, especially since you clearly intend to only have one reservation for each night of your stay. What the CM is saying is that NONE of the nights are available--therefore, it would be a lot easier if you just waited until the 7 month window for the last night and put in a single wait list request (which can still be night by night) rather than wasting your and MS's time with filling out a separate wait list request five different times. Yes, again, you are entitled to do it, but the advice doesn't seem that violent or unreasonable to me, either.

 

[jarestel]

I think what the CM is upset about is people making a reservation at 11 mths, at the home resort. Then calling day by day by day at the 7mth window, to take a day off the 1st reservation, and move it to the 2nd.

Granted by the "rules" you can do that, but it is certainly very cumbersome.

The CM may have "been upset", but what else do they have to do if they're not speaking to members on the phone? Play solitaire? Read books? Figure out a plan for world peace?

I'd rather a CM get paid for working than for sitting, since we're the ones paying them. Of course, as in all occupations, there are probably those who would rather sit than work. I'm sure DVC isn't immune to those types of employees occasionally. Thankfully, most are hard working AND pleasant!

 

[keishashadow]

Why would I wait until all 5 days are available to be booked?

It's my understanding that reservations & waitlists are "first-come, first-served".

Don't see the rational for waiting until the end of the res. period to book all days. What if days 2 thru 4 would have been available but, were res. by another member in the interim before I decide to book all 5 days?

No, I'm not "flush" with points by any means (I wish!), just never used my initial allotment & have banked points.

Can't imagine that I'm in the minority wanting to have a back-up plan (guaranteed place to stay) while hoping to visit someone else's home.

I'm sure someone will be thrilled to stay @ WLV when I cancel .

Actually, they are two very, very different things and have different reservation implications. It must be nice to have double the points you need to be able to do this without borrowing (that is a jealous comment , not a nasty one). In some respects I can understand the CM's frustration, actually, if I am understanding correctly. It sounds like you are going to go on a separate wait list for each day, and then as that day comes through you will take the day but not cancel the first reservation until you have all the days. This means that for a five day reservation there is a possibility of 5 or 6 waits lists, at least 6 separate reservations which cannot be linked until they are consecutive, then a cancellation with all the points then having to be returned. This is actually quite messy. Doesn't mean you shouldn't do it, but it is really messy and PERHAPS unreasonable, especially since you clearly intend to only have one reservation for each night of your stay. What the CM is saying is that NONE of the nights are available--therefore, it would be a lot easier if you just waited until the 7 month window for the last night and put in a single wait list request (which can still be night by night) rather than wasting your and MS's time with filling out a separate wait list request five different times. Yes, again, you are entitled to do it, but the advice doesn't seem that violent or unreasonable to me, either.

 

[Doctor P]

Actually, I was on my way out the door when I posted before, so I didn't have time to make another relevant notation. Based on recent posts on the resorts board, camping board, and others, Disney is cracking down on holding two reservations. My suspicion, though it was not clearly explained to you, is that you will NOT be able to do what you are planning on because it will leave with two reservations for the same night in different resorts. There are ways to be dishonest and get around this problem, but my suspicion is that what the CM was trying to tell you is that if you want to do it the way you have outlined, your wait list is going to have to be all or nothing. You can't take dates and simultaneously hold two reservations for the same night for the same party in different resorts. You will have to therefore get a wait list to come through for ALL the nights you want before it is granted, and then you can take it and cancel your other reservations. Based on the threads that I have read, they did not used to do this, but since they now have better ways to track and identify each reservation they are starting cancel duplicate reservations. People have even run into this on ADR's.

 

[shelleym]

You obviously have a tremendous amount of time on your hands to spend it doing something like this.

 

[Sammie]

You obviously have a tremendous amount of time on your hands to spend it doing something like this.

Who or what was that comment related to?

 

[Deb & Bill]

Doctor P, I know what you mean about non-members making two reservations for cash at Disney resorts. But if a member has the points, why shouldn't they have two reservation? Maybe they are getting a reservation for another family member who wants to try a different resort? Or maybe they have too many points, are making reservations for non-members and the non-members want the same time span? It does make it harder for a member to get a reservation if another member is making two with the plan to cancel one, so I get what you are saying on that matter.

 

[Doctor P]

Deb and Bill,

I agree. You need to read my post closer. What they are not allowing is two reservations FOR THE SAME PARTY at two different resorts for the same night. That does NOT mean that a member can't make two reservations for the same night that do not involve the same parties on the reservation (remember that all parties on a reservation are now listed at the time of booking).