The food is just so average, I've ordered the Chicken Parm a couple times, every time the cheese on top is nearly cold, like it was pre-made and reheated. I've had pasta that was grossly overcooked. The is a lack of consistency. With that said, we still go there just because it is Lady and the Tramp themed, and we still like the restaurant. I might not have ordered the "right" thing, maybe there is better on their menu.
At least at Mama Melrose's I know they cooked my meal to order, it comes out hot and fresh.