What would you have done?

[MyDogTink]

I’m sorry this happened to you and hope you’re making the best of the situation.

Agree on never again admitting to late arrival.

I had brief thought if the Microsoft outage had anything to do with this but being overbooked is sort of binary. They have either overbooked or they haven’t.

 

[PrincessGidget]

My question is why is the owner inconvenienced? Was there a cash reservation that could have been moved? I would want to know if a cash reservation was prioritized over the member?

THIS
Cash guests should be walked, not DVC members/owners.

 

[MyDogTink]

THIS
Cash guests should be walked, not DVC members/owners.

Thanks. Sometimes I think I’m being witchy. I try to limit it. There are bigger problems in the world however DVC/DVD should be a trusted advisor for the member.

 

[DonMacGregor]

I had brief thought if the Microsoft outage had anything to do with this but being overbooked is sort of binary. They have either overbooked or they haven’t.

Maybe, maybe not. There were thousands of people displaced in Orlando over the weekend due to the shutdown. With guests forced to extend stays, stays getting cancelled last-minute, and all of the shuffling required, I can see how manual overrides and other entries could lead to some locations being double-booked and some having rooms sitting empty. Not an excuse or a condonement of what happened to the OP whatsoever, but the ripple effect could have something to do with it.

As an aside, when I flew into LAX after midnight on Monday on Delta, there were literally hundreds and hundreds of suitcases sitting in baggage claim in 4 or 5 makeshift corrals. I read that the same situation existed in Atlanta (even worse I'd guess) and Boston. And that's just one airline (but a huge carrier at MCO). I heard that United has resorted to sending suitcases to their owners via FedEx. Apparently, Delta still doesn't have a handle on where all their crews actually are and how to get them where they are supposed to be. Guy sitting next to me on MCO to LAX had been trying to leave since Sunday morning.

 

[tidefan]

Maybe, maybe not. There were thousands of people displaced in Orlando over the weekend due to the shutdown. With guests forced to extend stays, stays getting cancelled last-minute, and all of the shuffling required, I can see how manual overrides and other entries could lead to some locations being double-booked and some having rooms sitting empty. Not an excuse or a condonement of what happened to the OP whatsoever, but the ripple effect could have something to do with it.

As an aside, when I flew into LAX after midnight on Monday on Delta, there were literally hundreds and hundreds of suitcases sitting in baggage claim in 4 or 5 makeshift corrals. I read that the same situation existed in Atlanta (even worse I'd guess) and Boston. And that's just one airline (but a huge carrier at MCO). I heard that United has resorted to sending suitcases to their owners via FedEx. Apparently, Delta still doesn't have a handle on where all their crews actually are and how to get them where they are supposed to be. Guy sitting next to me on MCO to LAX had been trying to leave since Sunday morning.

As a quick aside... I teach a data management course and one of the things that comes up often with current students is how gung-ho they are about newer languages such as Python or Julia (which definitely have their place, though in analytics I find that more use SAS or R, but I digress). As I came from an industry background, they look at me incredulously when I inform them that the large company that I used to work for takes all of these Python programmers and teaches them COBOL because their systems run and run well on it. Also, that company uses SAS for analytics, which I was informed when I went to teach that "no one uses anymore". (I still consult with my former company and teach R users how to code in SAS...)

Yes, I understand that isn't what is everywhere, but sort of a parallel that if something works, don't change it just for the sake of change. People can make fun of Southwest all they want for having an older system, but hey, it worked...

Back to regularly scheduled programming...

 

[DonMacGregor]

Yes, I understand that isn't what is everywhere, but sort of a parallel that if something works, don't change it just for the sake of change. People can make fun of Southwest all they want for having an older system, but hey, it worked...

Back to regularly scheduled programming...

True, but I still place more blame on Southwest as their issues rested squarely on a willful decision to save money by not updating their proprietary software that was years out of date and designed for a far less expansive flight network. Delta (and everyone else affected by the CloudStrike debacle) were the victims of a situation they had no control over (and apparently neither did Microsoft as the kernal access provided to CloudStrike was a concession to the EU).

I don't think anyone will mind the digression, as we're now Monday morning quarterbacking at this point.

 

[robinb]

I voted to take the club level room and to get a partial point refund. You accepted the club level room and they gave you back 1 night's worth of points out of 3 nights. I think that you were fairly compensated, although it seems to be a bit of a PITB with your DH's snoring.

 

[bobbiwoz]

We had a mess up similar to this at BCV about 5 -6 years ago, and it was because of overbooking! We had to move around 3 times during a 6 night stay. It wasn’t fun, but it happened. I forget what we were compensated….I need a shower stall, so two nights we were in a HA room at the Yacht Club.

Luckily, I forget most of the details now…but one crazy thing is for two nights we were in a BCV HA room that only had a tub…I hadn’t booked HA because a regular shower stall, not in a bathtub was all I needed!

I think we did finally get the last two nights in the one bedroom villa we originally booked.

 

[kilik64]

Id have begrudgingly taken the deal you got.

Begrudgingly because future me would wanna stay club level again and I'm too cheap to pay for it lol

 

[LadybugsMum]

As a quick aside... I teach a data management course and one of the things that comes up often with current students is how gung-ho they are about newer languages such as Python or Julia (which definitely have their place, though in analytics I find that more use SAS or R, but I digress). As I came from an industry background, they look at me incredulously when I inform them that the large company that I used to work for takes all of these Python programmers and teaches them COBOL because their systems run and run well on it. Also, that company uses SAS for analytics, which I was informed when I went to teach that "no one uses anymore". (I still consult with my former company and teach R users how to code in SAS...)

Yes, I understand that isn't what is everywhere, but sort of a parallel that if something works, don't change it just for the sake of change. People can make fun of Southwest all they want for having an older system, but hey, it worked...

Back to regularly scheduled programming...

As a statistical programmer on clinical trials, I exclusively use SAS for all of my work. We are branching out to R shiny for a tiny portion of some graphs on the raw data for the clinical leads, but the FDA has a strong preference for SAS over R.

 

[tidefan]

As a statistical programmer on clinical trials, I exclusively use SAS for all of my work. We are branching out to R shiny for a tiny portion of some graphs on the raw data for the clinical leads, but the FDA has a strong preference for SAS over R.

Yep, still a whole bunch of SAS users. This narrative exists in academia for many reasons (some valid), but I find that the main one is that R is free and SAS is not. In any of these, though, I think that a strong base in SQL (I'm sure you have a heavy dose of PROC SQL) is essential.

What I find more pressing than worrying about what language you are using is that you understand the logical thought process that is required for programming. The language, whatever it is, is just a tool...

 

[_auroraborealis_]

The 2% of points (or more) that DVC owns is not required to sit vacant.

 

[Sandisw]

Doesn’t DVC need to keep 2% of rooms available in inventory for situations like this? Is that where they pulled the BCV studio from.

My question is why is the owner inconvenienced? Was there a cash reservation that could have been moved? I would want to know if a cash reservation was prioritized over the member?

I’m really trying to complain less these days but this would put me on a writing campaign to all DVC executives.

DVC must retain ownership of 2% or more of the resort. They do not hold back 2% of rooms every single night. So, there are going to be times when they have only owners who booked in rooms.

 

[keishashadow]

We likely got picked because we were arriving late. Had selected 7pm arrival time but didn’t get there until around 9pm. Not sure I will admit a late arrival again.

One of the times we were upgraded (including BCV from a studio to a 1 BR) was when we arrived after 7 pm due to a fight delay.

Id have begrudgingly taken the deal you got.

Begrudgingly because future me would wanna stay club level again and I'm too cheap to pay for it lol

Hahaha same

Do wonder if there was a 1BR that was possibly taken out of inventory due to mechanical issue of some sort?

 

[_auroraborealis_]

Explody toilet!!!!

One of the times we were upgraded (including BCV from a studio to a 1 BR) was when we arrived after 7 pm due to a fight delay.

Hahaha same

Do wonder if there was a 1BR that was possibly taken out of inventory due to mechanical issue of some sort?

 

[SleeplessInTO]

I think the outcome is okay. Not great but club level plus a credit plus 1/3 refund of points seems okay.

What would annoy me would be if my spouse wasn’t sympathetic or supporting me if this happened to us…

 

[crvetter]

DVC must retain ownership of 2% or more of the resort. They do not hold back 2% of rooms every single night. So, there are going to be times when they have only owners who booked in rooms.

Can’t agree more. They sell 51/52 weeks of the timeshare (interestingly though CFW and VDH sold 52 weeks in a year) in order to have the ability for room renovations/maintenance. So this 1 week a year isn’t owned by anyone because it simply doesn’t exist, it’s more that less points are sold then required to book the resort in full.

Then on top of that DVC has to maintain a minimum ownership in each unit declared and sold in order to hold the voting proxy of the share. The amount of points they are required to own depends on the size of the resort. These are their points to do as they please and they don’t need to hold them vacant. They also don’t need to use these points to cover any maintenance time, etc.

 

[Cfabar1]

For a stay as a couple I'd take the club level and not regret it one bit. In fact, I'd be grateful and enjoy it.

If this happened to me while visiting with my family of 4 I would be infuriated with the notion that I can choose to lose my desirable park-walkable location OR I can choose to lose the convenience/amenities of a full villa.

The longest stay we have on vacations is also about 1 week, so that might factor in compared to a 2-3 week stay.

 

[DisTravels]

I appreciate that others think I’m not out of line in being annoyed. DH thinks it’s no biggie, so his sympathy is lacking.

Annoyance is completely in-line.

Regardless, it's nice to see you kept a level head and made the most of it. Seems like you landed in a reasonable spot.

 

[zavandor]

At least this was handled more or less gracefully. If I were a BWV owner displaced because of the delayed renovation I would be even more infuriated now. Bookings for a 1BR were moved to a standard room and offered no compensation.