What would you do?

[ShhhQ]

I have an issue and was wondering what advice some expert DISers have to give....

We just returned from a 6-night trip at All-Star Sports. We planned the trip through Dreams Unlimited, I had ordered a room with handrails for my Mother. When we arrived we told that the room was a fully accessible w/king-size bed.... I really didn't want a king-size but was willing to live with it, so she could have her accessible bathroom. When we arrived in the room, it did indeed have a king-sized bed but it was not fully-accessible only semi.... with a reg. tub. As this is what I requested to begin with I didn't give it much thought. I did not know at the time how much she was displeased.... she was totally expecting a walk-in shower and was upset.

Our 1st day in the parks, the restaurant left her motorized wheelchair out in the rain, covering her seat but not the controller... so it got drenched.

Our 2nd day in the parks, she decided to go back to the room and rest and we were to meet up again for dinner at 5pm. Well, she didn't go and rest, she instead decided to complain about her w/c... as it didn't seem to be holding its charge as it previously had. While complaining about that, she somehow got around to complaining about the room not being what she had wanted... and they moved us to another room. (I found this out at Dinner). The new room was 2 beds and a roll-in shower... just what we both had wanted from the get-go... although I had been perfectly fine in the 1st room.

When we returned from the parks the 3rd day, there was a message waiting for us... the lady that Mom had talked to the previous day left us a message telling us she had comp a room for us an extra night stay and to go to the desk in the morning. So, in the morning we went down, and indeed there was a free night added on to our room... however, due to plans we were not able to stay an extra night. We were given the option to be credited the price of that night to our credit card... we opted for that. That money in itself was going to go for paying for next years trip....However, that money has never showed up! It will be 2 weeks tommorrow since they said they would credit our account. I don't know what has happened... we paid for the trip with debit/credit card on the DU website and it was sent onto Disney from there.

My Mom wants me to call and complain... but I am not one to rock the boat unless I really feel it is necessary. I am not sure if its a delay due to our method of payment or if it is not coming at all. While I would love to have the money to apply towards next years trip, I would hate to call up and demand it.

If you were in my shoes, what would you do?

 

[MIGrandma]

I would give it more time since it's only been 2 weeks.

We received a partial refund on a night's stay at a hotel in Tennessee, and it took 2 credit card billing cycles (so, 2 months) to get it credited to our account.

Things like that take time.

 

[DizBelle]

There's no harm in calling and asking about it.

 

[FireDancer]

There's no harm in calling and asking about it.

This is what I would do. Call and ask which is not the same as calling and complaining. It could have fallen through the cracks or there could have been an error in posting the refund that didn't get noticed so they think it went though.

 

[rodeo65]

This is what I would do. Call and ask which is not the same as calling and complaining. It could have fallen through the cracks or there could have been an error in posting the refund that didn't get noticed so they think it went though.

Agree - it's not complaining to inquire.

 

[scrapquitler]

I would call and ask. I would think that a credit would be processed faster than two weeks. If you said it was two days, I'd tell you to wait. But two weeks is long enough.

 

[NeverlandClub23]

I would call and nicely ask as well.

I had ordered a pass through WDW's preferred ticket line this past weekend. The CM told me they would email me a confirmation. I waited until today thinking maybe they take time to send out emails but I need the confirmation number to pick up the pass so I called and asked when I should expect to receive an email only to be told by that CM that they don't even have email capabilities at the preferred ticket line and she apologized for the wrong information. Otherwise, I probably would've waited until right before I left not even realizing there was a mis-communication! It doesn't hurt to call and ask nicely.