What Would You Do? Customer Service Related

[Madi100]

My sister and I went to the Yankee Candle store at our local mall. We both had coupons to use. My sister wanted to spend $50 to get $15 off. Well, with votives, the more you buy the more you save. So, when it added her total up, the subtotal was over $50, but when she hit total, it discounted them, and she was at $49.96. My sister wasn't paying attention at that point because she saw that she was past the $50 mark. It was one coupon that took off the discount accordingly to how much you spend. She missed by 4 cents. She noticed this after we were gone from the store. We went back and talked to the lady that checked us out. She was very friendly. Then the young assistant manager who came up and wanted to know what was wrong. She took over from there. She wasn't overly friendly about it, but not rude either. Just kind of had an air about her.

So, while she was helping my sister I was looking at my receipt because I didn't know about the votive deal. I noticed that I was overcharged. When my sister got done, I asked her to explain it to me because I t was a bit confusing, and I wanted to make sure I was looking at it right. I was overcharge for one votive. She thought I was wrong until I told her that I only purchased 4 nstead of the 5 on the receipt. Her reply was to say, "JC" quietly and turn with a huff to get the refund book. It wasn't under her breath because my sister who was standing about five feet back heard her. When the other lady who helped us asked what was wrong and found out, she turned and apologized to me. I told her it was not a big deal and that I was more offended by what the other person just said to me more than the fact that I was overcharged for a candle.

I can handled hearing swearing. I can not handle people saying that. It offends me very much. Besides what I said to them, do you think I should do anything else? I don't know if she was upset that I wanted $1.75 back or that the other lady made a mistake.

 

[Maleficent13]

If she was the assistant manager, I think maybe you should speak to the store manager. There is no acceptable excuse for her attitude or the language. People in customer service positions need to understand that they are there to help the customer, as long as the customer's requests are reasonable. If the asst. manager felt the request was unreasonable, then she needs to pass the buck up. In a polite and respectful manner.

 

[EsmeraldaX]

I agree, that is a very innapropriate thing for a person to say to their customer. I find myself more and more getting annoyed with horrible retail customer service.

I'd write a letter to the store. Not an email, but an actual letter. Send a copy to the store you were in, adressed to the manager (call up and just ask the managers name) and maybe send a copy to the regional offices.

I did that once, when I was in a CVS pharmacy and the "lady" behind the counter was repeated cursing and using the F word in front of the customers, including the person in front of me who had small children with her.

I got a quick and great response from CVS regional management.

 

[winniedapooh]

I would call and ask to speak to the store manager and explain the situation. If she was the store manager then I would call corporate and let them know about the situation. There is no excuse for any time of swearing by a manager to a customer. This is just my honest opinion.

 

[SC Minnie]

Originally posted by winniedapooh
I would call and ask to speak to the store manager and explain the situation. If she was the store manager then I would call corporate and let them know about the situation. There is no excuse for any time of swearing by a manager to a customer. This is just my honest opinion.

I agree.