What would you do? Call to confirm? Complain? Keep silent?

LuluLovesDisney

<font color=red>If you're not outraged, you're not
Joined
Feb 28, 2005
Messages
5,275
I have been calling for my ADR's at 6:59 am each day this week.
Today, I only needed one- a dinner at Jiko- around 6:30, ideally. I called, the woman, who did not sound very informed or professional, told me it was full. I said "all night?" She was quiet for a second, then said "Yes- from 5 to ten there is no availability for a table for two." She was then quiet and I finally told her, thanks and hung up. :sad:

I was so irritated, but I spent my drive to work thinking about contingency plans, how I could change my schedule, etc. Thinking of other places to eat. :guilty:

At work, a friend of mine asked me for the Disney Dining number (she's planning a vacation for around the same time as me :thumbsup2 ) and I mentioned what happened. She called around 10 am and got what she wanted for that date. princess: When she inquired about any availability for CRT and another place for the next day she said "I know I can't reserve them till tomorrow, but would you just check if there's any availability for these places for tomorrow." There was only one for CRT at 12 and 4 or so for the other place- AND THE CM LET HER BOOK!!!! :furious: Neither of us had reservation numbers to give, b/c she is in the process of finding someone to rent points from and I am staying at the Swan, so neither of us could do the 180 + 10 yet.

I was happy for her, but super irritated as I don't like to feel like I was treated unfairly and got the short end of the proverbial stick. :worried:

Anyway, my friend called Disney Dining with me there at work and she did the same thing- :idea: asked them to check availability for Jiko, etc. and they booked me! :hug: She gave my name, my number, my hotel info, etc. as I stood right next to her and I am booked for the exact time I wanted. :woohoo:

HOW CAN THAT BE? :mad:

Now, I am *extremely* happy to have the ADR :cheer2: and I am thankful I have a friend to help me out, :hug: but come on now, doesn't this sound shady for Disney Dining? :upsidedow

Now, if this were you, what would you do? :scratchin

Would you keep quiet and assume all's well that ends well and that Jiko really was available? :confused3
Would you complain to Disney? :confused3
Would you call to confirm and have them check and make sure the ADR is really there? (I did hear her say the dates and everything) or what? :confused3

I'm just frustrated :headache: and happy :) and angry :mad: and thankful :worship: all at the same time (the drama of planning a WDW vacation! ;) ) and I'd just like to know what others think of this.

Thanks! :goodvibes
 
I suspect that the CM had the wrong date displayed on her screen. It happens. I've had it happen to me where I've said "oh, gee, I can't believe that's sold out already!" and the CM has looked and said "wait a second, I was looking at tomorrow, not 90 days from now!"
 
Wow, I have heard lots of similar CM stories this week. Calling and getting a CM that is totally out of the loop sounds very common. If you don't think what one CM tells you is right, just call right back. A different CM can make all the difference.
 

Grumpy'n'Goofy said:
Perhaps Jiko was booked and someone cancelled? Just a thought.

I thought that, too, but she had a couple tables open and my friend got her pick of the times! I had wanted around 6:30 and she got me exactly 6:30!

And it still wouldn't answer the question as to why the CM let someone else book 181 days in advance when they weren't entitled to it.

Now I am thrilled that my friend got it, but it just makes me think that things are done unfairly. I'm glad it was her that lucked out, but this could be going on all the time, right?

I am learning that CM's can make all the difference! Unbelievable!

Thanks for the help! Still not sure if I should just leave well enough alone and just be happy and hope for the best.
 
Sounds like the cm you got didn't know what they were doing. I always hang up and call right back if I don't get what I want or if I feel like the cm isn't sure how to do something.
 
Complaining won't do any good--save your breath. I would call and reconfirm the reservation ( I always do anyways). If I get someone who sounds like they don't know what they're doing I call back--usually you get someone else and oftentimes a different story. Besides, what do you expect to get from complaining? A "warm-fuzzy?" Believe me, you'll just aggravate yourself more by the whole complaint process--don't add insult to injury. Have a nice trip!
 
LuluLovesDisney said:
I thought that, too, but she had a couple tables open and my friend got her pick of the times! I had wanted around 6:30 and she got me exactly 6:30!

And it still wouldn't answer the question as to why the CM let someone else book 181 days in advance when they weren't entitled to it.

Now I am thrilled that my friend got it, but it just makes me think that things are done unfairly. I'm glad it was her that lucked out, but this could be going on all the time, right?

I am learning that CM's can make all the difference! Unbelievable!

Thanks for the help! Still not sure if I should just leave well enough alone and just be happy and hope for the best.

OK, now I understand how you feel :idea:

JMO, but I would call back to confirm your reservation just for piece of mind.

And you're right, the CM can make all the difference. I have called about 10 times for our trip in July, and have to say "thanks for your help, I need to think things over" twice when I sensed the CM I had just didn't get it, KWIM ;)
 
vhoffman said:
Complaining won't do any good--save your breath. I would call and reconfirm the reservation ( I always do anyways). If I get someone who sounds like they don't know what they're doing I call back--usually you get someone else and oftentimes a different story. Besides, what do you expect to get from complaining? A "warm-fuzzy?" Believe me, you'll just aggravate yourself more by the whole complaint process--don't add insult to injury. Have a nice trip!

This is very good advice.

Not to defend them but just to give some insight on the situation, it's a stressful job, phones ringing nonstop, many times with people just asking questions, and making numerous changes etc. and their supervisor breathing down their neck to get the guest finished and answer the next call. It's low paying and high turnover and their is a shortage; so training is rushed.

So if you get someone that you just feel is not "with it" just tell them thanks you will get back with them and try another call.

But cancellations come in literally by the minute so changes are always possible.
 
Do you have the name of the agent with whom you first spoke?

If no - I say let it drop.

If you do, call and (nicely) let a supervisor know your concern. This is a training issue and should be addressed.

Lest you all think I like complaining (!), I am a program advisor (trainer/subject matter expert) in a government call centre. Many issues have been brought forward for refresher training because client's have made us aware of the situation.

On the flip side, we have lots of agents who don't do there jobs (surprising I know :rolleyes: ) and really the only way for us to redress an individual is a filed complaint.

One last note, please be kind to the person with whom you are filing the complaint (they have my job). :cool2:
 
WDW is getting to be like the IRS. It's so large and complicated you get a different answer from every CM you talk too. :confused3 The difference is when Disney audits me, they'll see I already gave them all of my money:earsboy:
 
I would just call and confirm that the reservation is how you want first. If it is, then mention to the agent that you had a concern about your first call and would like to discuss it with a manager...they will connect you to someone.
 
From someone who deals with computers all day long, my immediate thought was that the server that hosts the Jiko reservation system was down and therefore the CM couldn't see any availability.

Just a thought...
 
While I did not have any problems booking my reservations last year (and boy did I call many, many times and make many changes). I have had similar problems with customer service at some company (whoever). When I encounter some one that seems to not know what they are doing, and they obviously cannot help me, I simply say, "That's okay thank you, I'll just call back, goodbye). And I do just that, call back. I neither have the time nor the patience to deal with incompetence or ignorance.
 


Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE








DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter DIS Bluesky

Back
Top Bottom