What to do when Disney disappoints?

[Luv2Run]

That's odd that it was so hard to diagnose. Scabies is pretty obvious. And easy to treat.

Says the person who has had it twice; once as a child, once as an adult, both after sleeping in totally normal beds, not rollaways.


Also, "Scabies mites are transferred by direct skin-to-skin contact. Indirect transfer from undergarments or bedclothes can occur only if these have been contaminated by infested people immediately beforehand."

So that's not a bed thing, but a SHEET thing....


And.... "Symptoms will appear from four to six weeks in people who have not previously been exposed to scabies infestations. People who have had a previous bout with scabies mites may show symptoms within one to four days after subsequent re-exposures."

4-6 weeks after exposure the first time! Whoo! Wow I might have to stop blaming my childhood friend whose house I was sleeping over at for the childhood bout...

Yep, we contracted scabies on our last trip to WDW. I'm thinking it came from me brushing up against another runner at the Princess HM, because they have you crammed into those corrals like sardines. My bites showed up on day 3 of our trip (I've had scabies once before, back in 2004, so they showed up quicker on me), and my bf's bites started to show up after we returned home. At first, I thought it was just a series of mosquito bites on the upper part of my right arm, but on our last day I noticed them showing up in the webs of my fingers, which is what clued me in since that's the main indicator. It was fairly easy to treat, especially when compared to other nuisances like lice or bedbugs. Doesn't make you feel any less 'dirty', though.

 

[gogo]

OP, Sorry your KIDS had a rough start to the vacation. I think it would be bizarre for your kids to have shared a bed as others have suggested.
People toss and turn at night and those saying put a wall of pillows between them would not have worked for me. I don't recall if you stated that they ever received another room with separate beds. I do agree that they should have gone directly to the lobby but understandable that they were not aware that they were contacting a call center.

It's a shame that you are ridiculed by a few that your children called you to inform you of their situation upon arrival. It's interesting that a poster says they shouldn't vacation by themselves if they could not have handled this by themselves. Really? I think its nice that you have such a close relationship and you never indicated that they could not handle it.

I do agree that if you were not a guest staying there you may not have had much success dealing with the situation but I would certainly have advised my children on how to handle this if they asked. I've certainly received dismissive responses regarding complaints when travelling as a mature adult. So for your children to call you is certainly understandable (especially if you helped with the expenses).

Don't let a few mean responses diminish your concerns as a parent and wanting your children to have a great vacation.

 

[Aurora0427]

Did your kids call the next day to inquire about a different room? I agree, almost two hours to get a bed there seems excessive.

It takes forever to get anything at the hotels. It took them an hour to bring up our bags from valet. We loaded them ourselves onto the cart, and tried to take them up ourselves at WL, but the bellman insisted they'd be right up. Then we needed extra towels. That took almost two hours! One time at the Contemporary we ordered room service that literally never arrived!

 

[gretchenohar@hotmail]

OP, Sorry your KIDS had a rough start to the vacation. I think it would be bizarre for your kids to have shared a bed as others have suggested.
People toss and turn at night and those saying put a wall of pillows between them would not have worked for me. I don't recall if you stated that they ever received another room with separate beds. I do agree that they should have gone directly to the lobby but understandable that they were not aware that they were contacting a call center.

It's a shame that you are ridiculed by a few that your children called you to inform you of their situation upon arrival. It's interesting that a poster says they shouldn't vacation by themselves if they could not have handled this by themselves. Really? I think its nice that you have such a close relationship and you never indicated that they could not handle it.

I do agree that if you were not a guest staying there you may not have had much success dealing with the situation but I would certainly have advised my children on how to handle this if they asked. I've certainly received dismissive responses regarding complaints when travelling as a mature adult. So for your children to call you is certainly understandable (especially if you helped with the expenses).

Don't let a few mean responses diminish your concerns as a parent and wanting your children to have a great vacation.

ITA

 

[flyerwife]

Thank you gogo and gretchenohar@hotmail for your support. It was easier to leave this thread than try and defend myself and my children. Your words are much appreciated! And thanks to those who related their (rather gross and disturbing) experiences!

 

[rwdavis2]

I understand the desire to step in and help but the hardest thing for a parent to do is to step aside and let their kids handle things. I'm finally convincing my wife to let our oldest, 23, to make decisions without us chiming in.

She's doing pretty well at it and she resents being "lectured" anyway. She was smart enough to turn down a promotion at her first job as she realized, without our input, that the promotion would have put her on a path that would have derailed her long term goals and locked her into her current job.

I've come to not expect stellar service at Disney hotels. As long as the rooms are clean I'm fairly happy. If I want service in Orlando, I'll take the Hard Rock at Universal any day of the week.

 

[gogo]

flyerwife, you are welcome!

 

[tarak]

flyerwife, your kids are your kids no matter how old they get. We're having our very senior and sick kitty put to sleep tomorrow and the first thing my mom asked was whether I needed her to be with me. I'm 44.

For the record, no one wants to sleep in a bed with my son, who is six, because he sleeps sideways and kicks. Not sure that will change when he's an adult. I hope the rest of their trip goes well!

 

[maxiesmom]

The thing about message boards is that you will always have people who disagree with you, or have a totally different view point. If that is something someone finds too upsetting to handle, then a message board may not be the place for them.

I'll stand by my comment that the only people who should file a complaint if they feel one is necessary, are the people on the vacation. Not mom from home. Having a parent there to help you handle a death is a totally different thing than having a parent handle a bedding issue.

 

[rwdavis2]

The thing about message boards is that you will always have people who disagree with you, or have a totally different view point. If that is something someone finds too upsetting to handle, then a message board may not be the place for them.

I'll stand by my comment that the only people who should file a complaint if they feel one is necessary, are the people on the vacation. Not mom from home. Having a parent there to help you handle a death is a totally different thing than having a parent handle a bedding issue.

I understand the impulse to intervene but it was just one night. Let it go.

 

[gretchenohar@hotmail]

Thank you gogo and gretchenohar@hotmail for your support. It was easier to leave this thread than try and defend myself and my children. Your words are much appreciated! And thanks to those who related their (rather gross and disturbing) experiences!

You're welcome!
I didn't think you were asking for opinions when you posted, but rather info as to how to get your complaint directed to the proper channels and/or whether anyone else had experienced similar problems.
I would have done just as you did, BTW.

 

[plumsiren]

Wow, people really piled on the OP for daring to get involved in her kids' business. Your kids don't stop being your kids just because they're legal adults!

Personally I don't get why a brother and sister can't share a king-sized bed, but eh

What really gets me here is the idea of Disney - or any other hotel - making any kind of assumption as to the relationship between the two parties. Going, oh, must be husband and wife, they'll be okay with a king! (not re: this situation, but some others described) troubles me. I'll be traveling with my father soon, and have been sure to note requests for two beds in all our reservations; you wouldn't believe how many hotels in major European cities don't even have the option of two beds!

 

[ponyboy]

I would have let the two adults that were there handle it.

I was married with a couple of kids by the time I was 23. Pretty sure I could have taken care of a hotel issue

 

[TravelMommy]

up the "food Chain" so to speak: General Manager, Hotels Director, etc..... You may be able to get these addresses/emails online. I for one would not share a bed with either of my sibs, no way. They are kickers. They use cologne, I do not, would be a terrible allergy attack. Ps, We have been disappointed before with Disney for one reason or another, it seems as the years go on for us, the magic is not so magical when it comes to customer service. I have noticed this much more in the restaurants than the hotels for us. Every once and a while I am pleasantly surprised by a company. I hope Disney goes back to it's roots and returns to all around stellar customer service. Sorry about this issue for your family, hopefully this will not be repeated.

 

[undertheradar]

OP,
Who paid for this room? That is the person who should be handling it.
Sorry, adult children should be capable of complaining if it was warranted. Needing a parent to get involved is just wrong!

 

[dpswift]

I have to agree with the recent posters about siblings not wanting to sleep together. My "kids" 23,21,19 and 12 are taking a trip to the world alone. I convinced DD to call and ask for the WL discount. She got off the phone disappointed because she had asked for an upgrade to a bunkbed room insted, however there were none available.

She feels bad because DS 23 is getting stuck sleeping with DS 12. DS 26 complained on our trip to Disneyland in May that DS 12 was a bed hog. DS 26 had just gotten back from a 9 month ship deployment. So he was used to sleeping in small places.

 

[tarak]

I can see both sides. If it were my kids and they woke me up after midnight, I'd problably tell them to get down to the lobby and make a stink on their own. But I'm not going to call out someone who would call for their kids. This thread has been fairly civil by disboards standards. I can barely even lurk in the family sub forum because that's just buckets of crazy at the best of times.

 

[mom2alix]

I can barely even lurk in the family sub forum because that's just buckets of crazy at the best of times.

This made me laugh out loud! If only I were the tag fairy. Great quote.

 

[tarak]

This made me laugh out loud! If only I were the tag fairy. Great quote.

Start a thread about taking your tween son to the ladies room in New Fantasyland. I double dog dare you.

To sort of get back on topic, I do wonder what expectations should be for a disney knowing the relative relationships of the party checking in. How many rooms are being prepared and how much time do they have to really review this sort of thing? I do think expecting them to read the tea leaves is expecting a lot.

 

[Giwreh]

As written :
"He berated me for not requesting 2 dbl beds when I did online check in (mind you, there is no option for this)."
Both types available, but NO option to request it ?
If that is true, it is absolutely bizzare !