I’d like to tell you a story about the Hilton timeshare presentation. My wife and I went into it open to hear how their system worked but was soured on it before we even arrived. We booked a site close to WDW 7 months in advance. 7 days before our trip I get a call that due to inventory constraints our location wasn’t available and they moved us to a different resort. 30 minutes further away from WDW. It took 4 phone calls over 2 days to get to a property that was actually just across I-4 from our original. So it was ok but not the type of experience you want to give someone who you are trying to sell a timeshare to.
The property we stayed at was just ok. Nothing special and it looked a bit tired. The staff was mostly unhelpful and disinterested.
We got to our presentation and it was a 1 on 1 meeting. The cubicle farm they have is massive. There must be 100 cubicles at this site. Music was blaring in the background. So it was hard to hear our soft spoken sales person. But we got through an hour of disjointed questions that seemingly had no goal. Finally she said they had to present us with an offer to review And asked us how many points. We asked for the lowest possible. Her manager came back 10 minutes later with a sheet of paper and started writing numbers and arrows in it. I felt like I was buying a used car from a business that has large billboard advertisements and giant inflatables out front. We told them that at this time their minimum buy in and style of timeshare didn’t meet our travel needs and politely declined. He then presented us with 3 followup offers. We declined.
He left and our original person just kept asking us what happened, like we had told her we wanted to buy and changed our mind somehow. Which we never did. I finally just had to tell her to stop and move on.
Then another manager came in and gave us 2 last ditch offers. We declined those as well. Then another person came in and walked us to the lobby where we checked out.
90 minutes from start to finish. This process could not be any more different than
DVC. DVC is a blessing. I called my guide after this horrific process and told him I wanted to add on direct and closed the next day. No fuss no muss.
The Hilton program actually doesn’t sound bad and may be something we would have considered in a few years. After this experience it’s gonna be a hard pass from us though.