We are
DVC members, stayed twice at OKW, December 16 Ok, May 2017 a bit of a disaster. Only in a studio, but the first room they put us in was the furthest away you could get from the main building and the furthest away from where we had requested to be. I asked if we could be moved the following day as we did not have a car and it was just too far away from where you get the boat to disney springs etc. We had checked in early as were transferring from AKL. They text the room number to me whilst we were at the parks and we returned late evening.
First issue the cast member took us to our room with the luggage which then dropped into the road at some speed (fortunately the iPad was not in the bag).
Then on entering the room it was dirty, dusty the wall was falling down around the window, yes I mean literally and there was mould on the windows and the cills. I have never stayed in such a terrible room anywhere in the world. If I showed you the photos you would be horrified.
Fortunately we had already arranged for a room transfer the next day.
The cast member when we first checked in was not helpful at all, worst experience with Disney check in.
When I showed them the pictures of the room, they just thanked me for bringing it to my attention.
On returning home I took this up further with DVC and as a result have a free night on Disney.
Compared to AKL and Port Orleans, I found the cast members were just a bit too laid back, not so keen to insure you have a perfect stay.
Having said that we are booked to stay again at OKW in June for part of our holiday, keeping fingers crossed for a better experience.
Also should mention, never had a good experience with buses at this resort, we sit waiting at the bus stop and looking at the board for info, only to find the time of arrival keeps getting later. So bad on a couple of occasions we missed our fast passes and so reception had to give us free ones!
The resort is not noisy which is a plus, certainly geared towards families with older children as not heavily themed for young children.