What happens to points if you cancel at the last minute?

[suzycute]

We live in the UK and fly out to stay at SSR in 3 days. At the moment the UK is experiencing severe weather (ie snow - which we never seem to be able to cope with!!!) and the major airport (London Gatwick) we are due to fly from is closed and has been for the last 36 hours!!!! More heavy snow is predicted overnight and Gatwick is not due to open until 10am tomorrow at the absolute earliest.

If our flights are cancelled on Saturday and we can't be rebooked quickly (DH is only staying for a week so almost not worth flying 9 hours each way for a few days), can we cancel our stay at this late stage and retain our points? I had assumed we would just lose them but I have read another post which suggests that points could go in to holding.

I never dreamed that we might be in this position so hadn't really thought about this possibility - can anyone offer me any words of advice? Many thanks!

 

[KAT4DISNEY]

If you cancel up to 1 day in advance your points will go into holding. They must be used before the end of your UY and you can only book within 60 days of your new check in date.

If you cancel the day of your check in then you forfeit all of your points for the entire reservation.

 

[PSC]

Best wishes for a happy outcome. Hopefully the snow ends quickly and the son comes out (always helps with snow removal). I've been watching my local weather and feel good about my flight on Sunday. Hopefully others in my party who are coming from Buffalo NY will also have good traveling weather. I'm sending some pixie dust your way!

 

[bobbiwoz]

Be sure to keep MS appraised of the flight situation. I've not been in your situation, but others have due to snow, hurricanes and other things, and if MS knows the person is coming they have made allowances.

Bobbi

 

[mama03]

I do hope that everything goes well for your family. Sending magical wishes your way. I personally think it will be worth the 9 hour flight. As per other poster just keep in touch with member services to keep them updated on your status. Sing this song in your head, "Snow, snow go away please come back another day".