I have no faith in CRO b/c I have had several problems with CRO booking this trip. When we call to check on the reservation or make a request or to buy ap's, we have nothing but problems and wind up on the phone anywhere from 35-60 minutes (literally). I've been told several times that our reservation has been cancelled, afer being on hold for approx 20 minutes they come back and say they found it. I tried to purchase AP's from CRO, the agent had to look up information for the 2 questions I had (Put on hold each question), put me on hold before she took my credit card information, came back took the credit card information, put me on hold for 25 minutes then disconnected me! When I called back, I explained that another agent took my credit card information to purchase 2 AP's but was disconnected so I didn't know if the charge went through. I was then on hold for 25 minutes and when then the agent returned, she couldn't even tell me if the Ap's were charged. This resulted in a couple days delay of purchasing the AP's because the credit card company said it could take up to 48 hours for the charge to post and authorizations don't immediately show up so I had no way of telling if my order had been processed. I have found CRO to be less knowlegable than I would expect and not very quick. Also, we have paid for our WDW stay in full and CRO says this is in their system. However, I don't feel confident about CRO so we have requested that a confirmation be mailed to us, which we should receive without asking. We never received a confirmation. We have requested 2 and have not received them. It has been 3 and a half weeks since our first request.
Any time I have dealt with the travel company I have never had a problem. I will use them next time. Has anyone else had issues with CRO or feel that they don't know any answers to your questions or is it just me?
Why is that? Please tell me that CRO isn't gone, I don't like dealing with the WDTC, there cancel policy and deposit policies is different.
