I have really enjoyed JB. My way of judging a company is not how they are normally, but how they deal with an issue....anyone can give good service if everything is going okay. Proof is in the 'doing the right thing' when there is a problem.
So, here's our experience.
I booked dh and dd on a direct flight from Boston to MCO on May 16. Departed at 7:10, arriving at 10:15ish. Did that so dd wouldn''t have to miss school. So, about 2 months before the departure date, JB changed the departure flight....from 7:10, to 4:55 with a connection at JFK. So not happy on my end. But, there weren't any alternatives. I checked on JFK and it seemed they would have plenty of time to make the next flight at 7:05...since they would land at about 6ish.
Well, the day before they were to leave (I was already in WDW) dh saw that the 4:55 flight was canceled for that day. So, he kept checking on the flight for the next day. He picked dd up at school early, rushed to the airport, got there about 2:50 when he was told that the 4:55 flight had been changed to an 8:00 departure. He freaked!!! He told them he certainly wasn't going to be able to make a 7:00 flight out of JFK if he left Boston at 8 and he had to be in Orlando that night!!!! Dd started crying (she's oversensitive and her dad had her really worried now). The rep at the counter checked a few things, said grab your stuff (they had only carry-on thank heaven) and they were raced to the gate for a 3:15 flight. Barely went through security...moved everyone else aside!!! Dh had told dd there was a chance they wouldn't sit together, which really rattled her. But, they were able to sit together. they boarded, they shut the door and off they went!!!
So....although I'm not happy about the changes in flight times, I am quite happy with the way they handled the problem. Booked JB for my Dec flight!!!