Just wanted to add my two cents, when we stay at the Willderness concierge, they were not very helpful, I found that the front desk Cm were much more helpful and friendly.
Another time we asked about bus services to Downtown Disney and they told us, that the services for Downtown Disney wasn't until after 4, well we ignored them and tried and there were bus services to Downtown Disney at 11 am or so.
We also specifcally asked if what restaurants would be serving Turkey dinner for Christmas, and we made sure with them a couple times when we got there, we were told that they didn't offer Christmas dinner. So we did christmas without turkey.
There was also other small problems, but I personally wouldn't do it again. People said you pay for the services and we certainly didn't get that. Wrong information, couldn't get our PS, unfriendly, uninformative and etc etc.
We do love the Willderness though and would stay there again.
Funny you should menition that we tried to get PS there and had the concierge do the PS for us at 1900 Park Faire, they checked for us and told us they couldn't, they didn't ask us if we wanted them to keep trying, this was at the beginning of the week that we were there, and we wanted the PS for our fourth day or so, I think they cold have offered. So we went down to to Guest services downstairs in the lobby and they were able to book it for us. Maybe a window opened from that 5 mintues, but than again I was told that concuerge are able to get tables that regular guest services can't.Within that resort, they also have tables set aside each evening. While the lobby can't get you into a sold out 1900 Park Faire dinner, a concierge CM will be able to do that for a GF guest.
Another time we asked about bus services to Downtown Disney and they told us, that the services for Downtown Disney wasn't until after 4, well we ignored them and tried and there were bus services to Downtown Disney at 11 am or so.
We also specifcally asked if what restaurants would be serving Turkey dinner for Christmas, and we made sure with them a couple times when we got there, we were told that they didn't offer Christmas dinner. So we did christmas without turkey.
There was also other small problems, but I personally wouldn't do it again. People said you pay for the services and we certainly didn't get that. Wrong information, couldn't get our PS, unfriendly, uninformative and etc etc.
We do love the Willderness though and would stay there again.
