
I've got literally the opposite problem. At this point, more than half of our clientele are new Canadians who do not have English as their first language. As you probably know, becoming fluent in an official language isn't always a priority for newcomers, especially the older ones. We feel terrible at their frustration with us and we use some pretty creative methods to try and provide the service they deserve.
I've got several people on staff that are bi-or-multi lingual but most of us aren't. We try to communicate in writing as much as possible (hoping they have someone who can translate) and we end up talking a lot to children in the households, sometimes as young as elementary school-aged, who do speak fluent English and have gravitated into the role of translator for their families. That's a real trip.