We booked WestJet via Travelocity. Some of our flights were on Delta and since we booked 11 months in advance, Delta saw fit to change our flights several times. One time one of our flights were changed to have unviable connected and needed to completely rebook that leg. Travelocity was a nightmare, eventually washing their hands of the entire situation. WestJet was AMAZING. Their customer service was top notch. I never was in a queue for more than a few minutes and every time they were friendly and professional and understanding. It turned into a complete cluster---- when WestJet sent the changed back to Travelocity and without rhyme or reason, Travelocity completely cancelled our return flights from Vancouver to home, unbeknownst to us. The only way I found out is that, being the binder toting, crazy organized lady I am, went back to the Travelocity website to print all our final itineraries, only to find we had no flights home! In a panic, I called Travelocity and again, they were NO HELP. I called WestJet and they said that they sent the changes to Travelocity, but that Travelocity then cancelled our return leg. They asked if we received a refund (no) and then rebooked us again, this time they upgraded us to economy plus, gave us seat assignments, the whole deal.
Lesson learned - I will never ever book with Travelocity again. Instead, I will book directly. It was a nightmare. Thank goodness for West Jet's awesome customer service. Our flights with them were all really great and we were very pleased with their portions. We would fly them again in a heartbeat.