Western Union....UGH

[MissMichelle]

SO I pay my car payment through Western Union Speedpay and have been for YEARS. Never had an iussue (my car loans website automatically directs you to pay through them). This month I pay my car payment as usual and all is fine. Till I check my bank statement today and we are down the amount of my car payment times 2. Seems they took it out twice! Now it wouldn't be a huge deal because it'll just be a double payment towards my car loan and we want to pay it off quick (the acct didnt actually go negative but it was minus the car payment amount from where I thought we should be) but it never showed on my car loan AND we are closing on our new house Friday--I had plans for that $450 this week since I saved and budgeted to have that (we'll now have 2 bathrooms and I wanted to get new stuff for there, and some window treatments for the house).
I am waiting to hear from DFiance if they are going to remedy this. Even if they do I don't see it happening right away.

GRRRR! Ok just had to vent! LOL. Ive never had a problem paying bills online. I double paid something on my own once accidently (forgot I paid it) and it worked in my favor as I got a huge credit with the gas company and didn't owe for 4 months (went from winter to summer so the bill was less).

 

[MissMichelle]

Update:

Western Union (after talking to 4 reps and then being given the # to their "Speed Pay Customer Service Center" ) finally informed us they have been getting calls for 2 days straight from customers this happened to. Apparently anyone who made a payment through their site on Friday or Saturday had this happen. So.....we are on "the list" of people to recieve a credit.

I guess I am relieved they will credit us--but now I really need to do # crunches since we have a lot going on this week with the move.

 

[Green Tea]

Just out of curiosity, doesn't Western Union charge a fee to pay bills, which you bank would do for free?

 

[MissMichelle]

Just out of curiosity, doesn't Western Union charge a fee to pay bills, which you bank would do for free?

Yes. Sadly I pay a $5 convenience fee monthly. I tried to set it up through my bank for direct payment but they don't recognize my lending company (Triad Financial which bought my loan a year or so ago). If I pay Triad directly or over the phone it is $8. I could mail the payment and save the $5 a month but I literally went paperless on every bill I could a few years ago so there is no statement to pay (plus I don't use check at all). I guess it is my own fault since these things can happen but it was very bad timing for us this week.

 

[msmayor]

Your bank doesn't recognize it?

My bank doesn't 'recognize' every biller I pay...but they give me the opportunity to enter all the information for ANY payee I want. I could send a check to my sister through on-line bill pay if I wanted.

Have you checked to see if your lender can initiate the on-line payment? I have a couple of bills I pay that way, via the payee instead of the bank.

 

[MissMichelle]

Your bank doesn't recognize it?

My bank doesn't 'recognize' every biller I pay...but they give me the opportunity to enter all the information for ANY payee I want. I could send a check to my sister through on-line bill pay if I wanted.

Have you checked to see if your lender can initiate the on-line payment? I have a couple of bills I pay that way, via the payee instead of the bank.

I will definitely look into that! Our car loan will be paid off in February but the thought of not having to pay another month with Western Union is great.

THANKS!!

 

[Green Tea]

Your bank doesn't recognize it?

My bank doesn't 'recognize' every biller I pay...but they give me the opportunity to enter all the information for ANY payee I want. I could send a check to my sister through on-line bill pay if I wanted.

.

Exactly I think you can probably get this set up.