Background: I asked on this board a few weeks before sailing whether the ship's time changed when going to Cozumel (which is on Central time). There were mixed replies, but on our cruise, the ship's time DID change, I think on the night at sea as we headed for Grand Cayman. There was a card on our bed the night before, reminding us of the change.
The next afternoon, I was going to walk up to Deck 9 to get us each a Coke. I'd usually walk the entire corridor to the aft elevators (our stateroom was between forward and midship) where it was a quick and easy trip up to the soda station.
As I walked down the corridor, I approached a young girl, maybe 7 or 8 (I'm not good about ages), leaning against a stateroom door, sobbing, and slowly laying her fist against the door. She wasn't pounding, she was defeated, obviously, and just making the motion of pounding.
I stopped and said to her, "I can help you. What's wrong?"
She said, "Why won't they answer?"
I, of course, thought she had just gotten the wrong stateroom.
"If you come with me, I'll get help for you," I said in my most reassuring tone.
Then, as I was ready to ask her if she was sure she had the right room, she said, "I've called the room twice, and I've been standing here knocking for 20 minutes! Why won't they answer?"
In my mind, I was thinking I would just walk her to the elevator lobby nearby, where I would call Guest Services, put them on the phone with the girl, and they would take it from there.
I said, "Come with me, and.... are you
sure your family is in there?"
She looked at me and said, "Yes, it's almost dinner time."
1-second pause, then HUGE cartoon light bulb appears over my head.
"No, it's not!" I told her. "We changed time zones on the ship last night. You should have gotten a note to change your watch."
2-second pause, then she said, "Are you sure?"
"Yes," I said. "Here, look at my watch... it is 20 'til 5, not 20 'til 6. Dinner isn't for another hour."
I showed her.
"This changes everything!" she said in a sweet voice that sounded like Shirley Temple. "Thank you SOOoooo much!"
The tears were gone, and she seemed like the weight of the world had been lifted from her.
"That's OK," I said. "Are you all right now?"
She was working on her watch.
"Can you set my watch for me?" she said. "I can't get it."
I leaned over and set her Cinderella watch for her, then showed her mine again to assure her that she was now on the correct time.
"THANK you!" she said again. "Thank you sooooo much! You Saved My Life!"
"You're welcome," I told her. "I hope your day is better now!"
I don't know if she heard me. She was heading down the corridor away from me, relieved that she hadn't screwed up, and that she hadn't missed meeting her family, either.