Metallicat
DIS Veteran
- Joined
- Dec 14, 2002
- Messages
- 1,049
Hi all, Just back from a 10 day stay at POP. First of all, I want to say that I enjoy the resort and will stay there again. 
but something happened and I am still weirded out about it. the first day we were overwhelmed by ciggarette smoke in our bathroom. I called housekeeping and complained and the manager called me back and said they would look into it because our area was non-smoking rooms and if I had anymore problems with the smell, call back. ok, the next night it was back. and it was sickening. I call back and was told there was nothing they could do except come up and deodorize my room, or I could move. NO WAY! we were unpacked and was in a quite area 1st floor so I passed the offer and ran out and bought some freebreeze. all is ok now.
ok, day three we come in at 3pm and room is not made. we were tired so I just cleaned it up myself. no problem. I call housekeeping again and ask if my room can be made earlier in the day because we come in for an afternoon rest. the lady was downright snippy! she asks exactly what time do you want your room made? I say, I'm not picky. anytime between 9am and 1pm. she tells me, she needs an EXACT TIME. I detect a bit of sarcasm and say 12pm. all is fine after that.
ok, heres what thats been bothering me. day 4, we come in to a nice clean room. DD (age 23) is in the bathroom and screams MOM! (just me and DD on this trip) so thinking she saw a snake or something equally horrifying, she shows me a roll of toilet paper she just opened. it was a new roll the housekeeper left that day because we were almost out. anyway, when she unwrapped it, the roll was covered in feces!! (sp?) I almost threw up. it was the nastiest thing I have ever seen.
I call housekeeping. they said they would send us a new roll. (what?!!) 2 hours went by. nothing. I call the front desk and a manager came up to the room with two rolls and was just as weirded out as we were. I ask if there was a chance that it was brought in from another room someone didn't use. he said that he doubted it. that more than likely it came from the stock room. he apologized of course, but I can't keep from wondering how could the housekeeper have missed it.
anyway, just want to say this is very weird. I wonder if I should write Disney and complain about it?
oh, and btw, my DD ened up in the doctors office the next day with a severe sinus infection that the Doctor said was probably brought on by the ciggarette smoke.
the last half of our trip she was sick and in bed. her prescriptions alone cost me almost $300.
I hope the smokers next door had a good time in spite of the fact my DD was sick as a dog not hardly able to walk, while they enjoyed their cancer sticks. anyways, next time your at POP, be VERY carefull when you unwrapp that new roll of toilet paper! and even if you request a non-smoking room (like I did) know that your neighbors can smoke and get away with it and it will get into your room and there is not a thing that the resort will do about it.
but something happened and I am still weirded out about it. the first day we were overwhelmed by ciggarette smoke in our bathroom. I called housekeeping and complained and the manager called me back and said they would look into it because our area was non-smoking rooms and if I had anymore problems with the smell, call back. ok, the next night it was back. and it was sickening. I call back and was told there was nothing they could do except come up and deodorize my room, or I could move. NO WAY! we were unpacked and was in a quite area 1st floor so I passed the offer and ran out and bought some freebreeze. all is ok now.
ok, day three we come in at 3pm and room is not made. we were tired so I just cleaned it up myself. no problem. I call housekeeping again and ask if my room can be made earlier in the day because we come in for an afternoon rest. the lady was downright snippy! she asks exactly what time do you want your room made? I say, I'm not picky. anytime between 9am and 1pm. she tells me, she needs an EXACT TIME. I detect a bit of sarcasm and say 12pm. all is fine after that.
ok, heres what thats been bothering me. day 4, we come in to a nice clean room. DD (age 23) is in the bathroom and screams MOM! (just me and DD on this trip) so thinking she saw a snake or something equally horrifying, she shows me a roll of toilet paper she just opened. it was a new roll the housekeeper left that day because we were almost out. anyway, when she unwrapped it, the roll was covered in feces!! (sp?) I almost threw up. it was the nastiest thing I have ever seen.
I call housekeeping. they said they would send us a new roll. (what?!!) 2 hours went by. nothing. I call the front desk and a manager came up to the room with two rolls and was just as weirded out as we were. I ask if there was a chance that it was brought in from another room someone didn't use. he said that he doubted it. that more than likely it came from the stock room. he apologized of course, but I can't keep from wondering how could the housekeeper have missed it.
anyway, just want to say this is very weird. I wonder if I should write Disney and complain about it?
oh, and btw, my DD ened up in the doctors office the next day with a severe sinus infection that the Doctor said was probably brought on by the ciggarette smoke.
the last half of our trip she was sick and in bed. her prescriptions alone cost me almost $300.I hope the smokers next door had a good time in spite of the fact my DD was sick as a dog not hardly able to walk, while they enjoyed their cancer sticks. anyways, next time your at POP, be VERY carefull when you unwrapp that new roll of toilet paper! and even if you request a non-smoking room (like I did) know that your neighbors can smoke and get away with it and it will get into your room and there is not a thing that the resort will do about it.
!! Sorry you had to deal with those things. Hope your daughter is feeling better. 
you know, her fever didn't break until after we got back home. it was THAT bad.
That's horrible, sorry that happened to you.
He has smoked in the bathroom. If he stands outside the doorway it is even worse because then anyone walking past walks thru the smoke. The last time we stayed at Pop was Oct 1-4th requested smoking, got non-smoking. When I book a deluxe, I ask for smoking & since they have balconies, he will smoke there. When I book mod or value (no balconies) & request smoking & I have him smoke in the bathroom. Trust me, I understand what you are saying. My son has asthma & when he was younger, I couldn't have my husband in the house with a cig! My mom has lung cancer from the darn things. I hate it more than anything, so as I said, I am not sticking up for smokers that do it on purpose, but there are times that they end up in a non-smoking room & they do have as much right to a room preference as anyone else. Smoking is a nasty habbit & it is very addictive, so to give a smoker a non-smoking room and expect them not to smoke in it is not too swift 
It sounds like maybe the housekeeping played a nasty trick on you out of spite for you calling them. I have heard stories like this but never at a WDW resort. As for the smoke problem, the same thing happened to us at POP last December, after several conversations with management they offered to move us, and we had to because DS and I are asthmatic and the smoke was killing us. We never complained but I wish we had! I hope Disney helps you out on this.
