Weird Result With FCC

[DisneyCowgirl]

We had a cruise that got cancelled earlier this year. I took the FCC and applied it to a 4 night cruise at the end of January, so we are outside the 90 days to cancel that cruise. I called to reschedule to later in 2022 (a date still within the time to use a FCC), and the response I got was that since I had used an FCC, the deposit was non-refundable and could not be applied to another sail date. Like the WHOLE AMOUNT including the amount that I had actually paid for the original cruise, not just the additional 25%.

Has anyone else experienced this?

I was on hold for this to be escalated and I got disconnected. Now I don't have time to wait on hold for an hour again, so I'll be calling again tomorrow.

 

[DisneyCowgirl]

I think the website confirms that this is the wrong answer, but I got elevated and was still told this was the case. Then disconnected when escalating yet another level.

https://disneycruise.disney.go.com/faq/future-cruise-credit/apply-credit-cancel-later/

 

[Disneyland_emily]

What type of room type/booking did you have originally and what kind of room/booking did you have on the January?

 

[cvjw]

We booked and paid for 2 staterooms for a May, 2020 cruise on the fantasy. Of course it was cancelled, so we took the extra $2000 in FCC and rebooked the same cruise in 2021.

My boys decided in January of 2021 that they wanted to go to Hawaii instead of the cruise. I called and cancelled their cabin. I lost the $1000 in FCC, but disney refunded $4000 to my credit card the next week.

I rebooked the other cabin for the 8 night next month.

I got all my original money from 2019 back for the cancelled cabin. I was within the cancellation deadlines and I didn’t have to escalate anything. They just refunded. Hope the rules haven’t changed in the last few months and you find the right person to get your refund.

 

[DisneyCowgirl]

What type of room type/booking did you have originally and what kind of room/booking did you have on the January?

Verandah. Not guaranteed or restricted.

 

[soniam]

That doesn't sound right. We had a canceled cruise in summer 2020 for which we got FCC. We applied it to another cruise in summer 2021, which got cancelled. We then applied it again to another summer 2021 cruise. When summer 2022 came out, we switched cruises and applied it to that as well. The only money that was not carried forward from the last 3 cruises was the tax and port fees. Those were refunded on the cancelled cruises. Those were carried forward from the last 2021 cruise to the summer 2022. You shouldn't be losing out on any money by changing, as far as I know.

 

[AgentMama]

I would keep calling and escalating, I don't think that's right based on that they have posted and what other posters have said. We haven't had your exact situation so can't give advice based on experience. Good luck getting this resolved.

 

[auntlynne]

We booked for Nov 2020. Disney cancelled.

Used the FCC to book Nov 2021.

We chose to move that to Jan 2022.

No money lost.

I never “cancelled“ my reservation - I just moved sailings. I’ve heard that word is key. You are not booking a new cruise - you are moving your dates. And keeping the same cruisers.

You may need to politely end your call and try for another representative. ?

Good luck.

 

[Calantha]

Even with a 'cancelled'/reschedule, it shouldn't have gone away. Due to a variety of issues we had to break apart one reservation - so 2 people were cancelled and nothing happened to their FCC when they made a new reservation - it was all there. What did get mixed up was how much FCC everyone should get, but they fixed it fairly quickly.

 

[meremac]

Yeah no, that's definitely not right. I would call back.

 

[DisneyCowgirl]

OP here. I finally got through yesterday and after a 3-hour long call (including the initial hour hold time), I was able to apply the deposit amount (amount I paid plus the 25% added on) to a future cruise. Apparently there was something weird going on with the future cruise I was trying to apply to, and this was not obvious to the people working the problem. I had to get escalated through multiple levels of people before they could fix it. So glad and looking forward to my next cruise!