Weird Conversation With CRO - This Privacy Stuff is Getting Out of Hand!!

[clkelley]

Two weeks ago, I made reservations for my husband, my son, and another couple for two rooms at All-Star Music for July. I paid the deposit over the phone with my credit card.

I never got a confirmation in the mail, so called today to ask them to resend them.

Well, because MY name is not on the reservation (I'm not going), they won't talk to me about the reservations. I can't add my name to the reservation as that would put three adults in the rooms and cost extra.

My husband's name is on one room, and my son's name is on the other room. The other couple going are split as secondary folks on each room. Had to do this to get AAA rates. My husband and myself will call back later tonite and get his confirmation straightened out, but if everything holds true, my son will have to call to get a confirmation for his room. My son doesn't even know about the trip yet!!!!

This is just too weird. They were so happy to let me make the reservation, and pay the deposit, but now they won't talk to me! I'll have to get my husband and son on the phone when I want to make additional room payments. (We're using a credit card that is in my name only to make the room payments for airline miles).

I'm just glad I didn't put the other couple as primary on one of the rooms. Then we'd have to get them involved. This trip is a gift to them.

Carol

 

[Daxx]

Imagine if your DH called CRO and told them he wanted your ressie info. and they gave it to him and he, subsequently, cancelled your ressies w/o your knowing. And, how would you feel if you got to WDW and had no hotel? Can you blame CRO for doing this? I'm sure they've had customers who have had this done to them ... whether it be a prank or doing it revenge/retaliation.

Sorry, but I'm in favor of the privacy policy. How would CRO know if you were trying to sabotage someone's plans? Just b/c you have the names, dates and hotel, they have no idea if you're a disgruntled ex who is seeking revenge by messing up someone's reservations.

Looks like CRO is playing it safe rather than being sorry. I'm sure they've had past experiences w/people trying to be nasty by cancelling someone else's ressies on them.

Honestly, I don't think CRO is asking for a lot by having your spouse call.

ETA -- if you have your confirmation numbers (which you should always write down when they give them to you when you make the phone call to book), then you can make a payment on-line. Also, if you call CRO and tell them you want to make a payment on the rooms, I'm sure they'd allow that ... as you're making a payment and not cancelling. Also ... when you make a payment, they will send you a confirmation.

 

[eeyore45]

Well, what about the confirmation #, if you have that can you still make payments?

I understand about the privacy rules, I've dealt with lots with DS and medical issues (hospital stays, broken bones at college etc... even tho he's on our insurance!)

 

[zippehsmom]

For this trip when I had to make more than one room reservation, which I paid the deposit on also, I had my name added to the reservation. I was not listed as a guest in the room,but as just as the trip coordinator. I have done this a couple of times in the past for my cousins. They all think I'm Disney person. So, if anyone is planning a trip, they always ask me to make the reservations.

Once you call with you husband have him add your name to the reservation. I know this might be slightly wrong, but these are unusual circumstances, but Iwould have my husband call as your son and add your name to that reservation also.

Good Luck, I agree though that they have to have some sort of privacy policy.

zippehsmom

 

[Jasminetigger]

Carol,

While I also agree with the previous reply, I think CRO should have told you that even though you're the one making the reservation and using your credit card, since you are putting it in someone elses name you will not be able to get info in the future about this ressie or make changes to it.

 

[luvmk]

If there is one complaint I have about disney, it's that they aren't consistent. We are going in May with some friends of ours. We each booked our own reservation. However, when my friend called to check on her reservation, she asked if our reservations were connected. They told her they weren't and then told her what preferences I had asked for and that I had gotten an AP rate. I don't mind in the least because I knew she was calling. I'm just surprised that they will give that information to a non family member, but won't send out another confirmation. If the confirmation is going to the address and name on file, I would think they would send that out. I'm assuming you weren't trying to have the confirmation sent to a different address or trying to change the initial reservation.

 

[clkelley]

I agree people can be mean and nasty and this privacy stuff is for our safety, but Disney gave me no indication that I would not be allowed to do anything else with these reservations and it is annoying. Now we are going to have to spoil the surprise for my son.

It's just getting ridiculous, because also today, the mail order pharmacy told me I had to get a signed release from my 17yo MINOR son to talk to them about his prescription record.

The college won't release any information about my son's grades, and I'm paying for it!!

The list goes on and on.

When did a mom/dad/spouse lose the right to take care of their family!!!!

Carol

 

[mach5]

The same thing happened to me. I made reservations for my family and one for my in-laws. I called to pay the balance off, but was told I couldn't do it because my name wasn't on the reservation (of course my address, phone number and credit card all were). The cm told me I could call back and say I was my sister in law (who was on the reservation). I asked the cm to check with a supervisor, and they said that seeing that I was the one who made the reservations, I could change them too. I called back a couple weeks later to make a change, and the cm didn't give me any problems.

 

[MommyPoppins]

While I agree that it is good to have these privacy policies in place I think that it is a little maddening that she can't do anything with the ressies because her name isn't on them, yet it is HER credit card that was used while making them. I also agree that Disney is so inconsistent. Last Sept. we went to WDW and had to book 2 rooms. One for our family and one for a friend that was going with us. Well he isn't the type to call WDW, sit on hold for who knows how long and make ressies...so he gave me his credit card and I made his ressies in HIS name with HIS card.....what if I had stolen that card? Yikes..

 

[PrincessofQuiteAlot]

I work for a middle school and I was shocked today when the school board told me I couldn't notify a PARENT that her daughter might be pregnant - only the daughter has the right to tell - 13 years old and the PARENTS HAVE NO RIGHTS -??!!

 

[Liz]

I had a similar thing happen when I reserved two rooms, one for us and one for my mother. Both were supposed to be under my name but they ended up putting one under my mother's name. My mother ended up not going for health reasons so I called to cancel hers and it was a big hassle. They wanted my mom to call but she NEVER does stuff like that, I handle everything. Anyway, it worked out.

I was very surprised when I called Southwest Airlines to cancel a reservation for my friend that they let me do that. My name wasn't listed as a person traveling at all and I didn't think they'd let me do it but no questions asked. I had their confirmation number, told them who I was and they let me cancel it. That's pretty scary. My friend was online trying to book a DING fare as soon as I got the old one cancelled over the phone so that's why we were doing it that way.

 

[jckdisneybound]

Have your husband call to get the one conf. #, then call back and pretend he is your son and get that conf. #. Problem solved.

 

[Took]

I second the advice of Zippehsmom. Make sure to have your name associated with any reservations you make (as "coordinator") at the time you first make the reservation.

I also agree that CRO SHOULD be telling "planners" to do this when reservations are first made. It would solve a wealth of problems for folks like us who do all the planning!

Took

 

[GrumpyC.Hook]

I work for a casino hotel in CT and we are not allowed to give out any information about a husband/wife to the spouse and vice versa. If someone is paying with their credit card on someone else's reservation then we are required to have a form faxed or mailed to the patron and then signed and returned to us. I think something like that would work better for disney and for everyone involved because the person who faxes and signs the form is put in the comments as an authorized person to discuss the reservation with. This would help with the consistancy and there wouldn't be this kind of issue.

I am sorry you are having these troubles..and I hope it works out.


Amy

 

[the kabuki]

The thing is that this mom put the ressies under her card.If it's on her card, surely she has the right to make/modify ressies.

 

[DAWGPOUNDAJ]

Privacy stuff is for our safety and I understand that 100%, but they really are going crazy with it. I made our honeymoon reservations before my last name changed and now that I have changed it they flat out REFUSE to let me do anything with our reservations. I tried to explain to them that I had just gotten married a few months back and had not changed my last name when the reservation was made, but I'm the same person with a different last name now. They refused to let me do anything. I had to get my husband on the phone to tell them to let me plan the trip with them, and they only accepted his confirmation because his last name (which is now mine mind you) was listed as a room guest. Now that I think is craziness. They could at least have been non-nasty to me about it.

 

[DAWGPOUNDAJ]

I agree people can be mean and nasty and this privacy stuff is for our safety, but Disney gave me no indication that I would not be allowed to do anything else with these reservations and it is annoying. Now we are going to have to spoil the surprise for my son.

It's just getting ridiculous, because also today, the mail order pharmacy told me I had to get a signed release from my 17yo MINOR son to talk to them about his prescription record.

The college won't release any information about my son's grades, and I'm paying for it!!

The list goes on and on.

When did a mom/dad/spouse lose the right to take care of their family!!!!

Carol

I also agree with you on this. I missed two years of college because I was rather ill for a time, so I am still finishing up my coursework. When I re-enrolled the college had a new privacy policy and when my husband swung by the office after work to be nice and pay my tuition there so I wouldn't have to make an extra trip down there, they flat out REFUSED to let him! It wasn't like he was trying to change my course records or anything but to just make a payment. I had to sign a release as well to even let him do that online for me. I normally do these things myself obviously but he should at least be allowed to considering we have the same address, last name, phone number, etc.

I can only imagine how frustrating that would be for a parent. It gives free reign to students who are screwing around in college because they can now hide their grades easier.

 

[clkelley]

Well, hubby and myself got on the phone last night and got everything handled. Fortunately, since the reservations are linked, hubby can make changes to both reservations. We also got it set up where I'm allowed to make payments, but I'll have to get my husband on the phone when we add Magical Express or make any changes.

This still bothers me though. My brothers and I were thinking about getting a nice trip somewhere for our parents for their 45th anniversary. Well if we make the reservations, and if something happens and they can't go, we'll have to spoil the surprise to have our parents cancel the reservation so we can change the dates or get our money back.

Maybe I should register as a travel agent somewhere, cause they make, change, make payments on reservations for other people all the time!!

Carol

 

[Laugh O. Grams]

Privacy stuff is for our safety and I understand that 100%, but they really are going crazy with it. I made our honeymoon reservations before my last name changed and now that I have changed it they flat out REFUSE to let me do anything with our reservations. I tried to explain to them that I had just gotten married a few months back and had not changed my last name when the reservation was made, but I'm the same person with a different last name now. They refused to let me do anything. I had to get my husband on the phone to tell them to let me plan the trip with them, and they only accepted his confirmation because his last name (which is now mine mind you) was listed as a room guest. Now that I think is craziness. They could at least have been non-nasty to me about it.

Now that's a bit ridiculous. When we went for a month long vacation in Italy for our honeymoon, my wife's passport and driver's license were in her madien name, but our plane tickets were in her married name, and we had no problems flying, renting cars, or with our hotel reservations. A simple "I just got married" sufficed, along with my wife holding up her engagement ring and wedding band saying "see?" . She sailed through customs, no other questions asked! Lately though, CRO has been very "question happy" with the when was you last visit? how many days? what's you're name again? how many times in the past 10 years have you visited? what were the dates? when was your last visit again? and what was your name? IMO, all of the reservation "security measures" and innane questions to supposedly help them personally tailor your vacation are getting in the way of simply offering good customer service.

 

[StaceyA]

I work for a casino hotel in CT and we are not allowed to give out any information about a husband/wife to the spouse and vice versa. If someone is paying with their credit card on someone else's reservation then we are required to have a form faxed or mailed to the patron and then signed and returned to us. I think something like that would work better for disney and for everyone involved because the person who faxes and signs the form is put in the comments as an authorized person to discuss the reservation with. This would help with the consistancy and there wouldn't be this kind of issue.

I am sorry you are having these troubles..and I hope it works out.


Amy

Hi there,
Totally off subject but will I see you at Mohegan Sun this Friday? Some friends are taking me for my b-day and give me slot $$ LOL
I will also see you at the DISmeet in July!!