Website problems regarding the DAS section.

Iestyn5150

Endlessly chasing dots!
Joined
Mar 27, 2019
Messages
253
Is anyone else able to access the DAS section of the WDW website? Even when I click directly on links within the website instead of being redirected to the DAS section I’m simply taken back to the home-page. It’s going to be exceptionally difficult to arrange the video call if I can’t even get to the section it’s located!
 
If you’re not in the US then you have to use a VPN to access the DAS page otherwise it keeps looping back like you mentioned is happening to you.
 

If you’re not in the US then you have to use a VPN to access the DAS page otherwise it keeps looping back like you mentioned is happening to you.
So even though I’m on the ‘.co.uk’ website I’ve got to hide my IP just to access a page? That seems a little extreme! Disney could easily get around that issue but obviously it’s better to put the onus on the user to rectify their problems!
 
So even though I’m on the ‘.co.uk’ website I’ve got to hide my IP just to access a page? That seems a little extreme! Disney could easily get around that issue but obviously it’s better to put the onus on the user to rectify their problems!
Yes, from outside the US you need a vpn.

One reason for this can be staffing. Wait times are long already, imagine if the entire European continent would be added to this. The new service might still be in a pilot phase for the first year and it will get rolled out to .co.uk later.

Other reason I can think of: they might also do this because of language. I am in the Netherlands and somewhere after 2015 all European traffic is transferred from the .com website to .co.uk. Which results in a lot of people on co.uk who probably do not speak English as their first language.
The DAS request service for the US parks is only available in English.
Even if they had a sign on the website that the service is only available in English, the current set up weeds out any conversations with language issues. As you are not necessarily making day to day conversations about medical issues. It can get more complicated than being able to ask in a second language where the train station is.

Third reason, connected to language. Disneyland Paris offers a different kind of DAS service available in half a dozen languages and for the most popular country a list of which government issued documents are eligible to get DAS. Most people from mainland Europe will go to Disneyland Paris first before going to WDW. With the services being so different in how you request them, it might cause confusion?

But in the end, it is what it is and your guess is as good as mine.

I used NordVpn which worked well, however the customer service afterwards about my cancellation was not very good.
 
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