This is not a day by day, moment by moment , super detailed TR. I loved those and am amazed at the people who can keep such details. This is more, this is new to us and how it turned out.
April 1. Our son picked us up and drove to the airport at Philadelphia. No curbside checking for SW. But the check in counter was not crazy, only a few people ahead of us. I had checkin at home and did the machines for the bags and rollator but did it wrong. We wanted to gate check the rollator. The SW agent said the boarding passes were wrong and redid them. ( we get extra seat due to DH's size)
ok, off to find wheel chair help. Walked about 100 ft and waiting for someone to show up at counter. (this is why we wanted the rollator, DH needs it if he has to stand for more than a couple of mins.) Someone shows up, bit of a wait and off we go. Go to special TSA, bypassing a bunch of people. DH didn't even have to get out of chair. Wheelchair guy sort of whispers to me, umm are you over 75???? I said no I knew about the shoe thing. DH is over 75, he got to leave shoes on. Gets us to gate in record time for us. If we were walking and going through normal TSA lines, it would have taken us 4 times as long. DH would have needed to stop and rest several times.
At the gate, I take the rollator to get the gate check tag. SW agent takes the boarding passes and says these are done wrong. Calls someone, click click.....new boards passes and rollator is tagged. We go to board and gate agent says these are done wrong....click click......umm talks to other agent.....click click....ummm go on flight , we'll take care of this. We go. Next day I get an email from SW saying we didn't cancel the extra seat, so no refund or credit or anything. I have written them, still waiting for outcome.
At Orlando, we wait a few mins for wheelchair help. Get message from Tiffany driver. Waiting for us. We go, take elevator , go to luggage pickup. Get another message, where are we??? He must of been waiting at the escalators. Anyway, he found us at luggage pickup. We got the luggage and took off.
We had done a small curbside pickup at Publix. Two hoagies, pack of frozen breakfast sandwiches, gallon of water , and 2 six packs of soda. Worked out pretty good. Even though you hit "we're on our way, we're here", still waited about 10-15 mins.
Got to Kidani about 9 pm, had room number. Only had two medium suitcases , a gym bag and backpack, so didn't wait for help from bell service. Put the soda and water on the seat of the rollator, I carried everything else. Our room was about 3/4 of the way down. Needed to stop a few times along the way. When we were about halfway there. I told DH to stay on bench, let me go check that the door opens. Didn't want him walking there and then we are stuck. But it worked. So 9:30 at night, eating really good hoagies from Publix.
By now you may be thinking "I thought no details"......well, yeah, but the driver , publix, and wheelchair help were all new experiences. It all worked much smoother than we ever hoped.
April 1. Our son picked us up and drove to the airport at Philadelphia. No curbside checking for SW. But the check in counter was not crazy, only a few people ahead of us. I had checkin at home and did the machines for the bags and rollator but did it wrong. We wanted to gate check the rollator. The SW agent said the boarding passes were wrong and redid them. ( we get extra seat due to DH's size)
ok, off to find wheel chair help. Walked about 100 ft and waiting for someone to show up at counter. (this is why we wanted the rollator, DH needs it if he has to stand for more than a couple of mins.) Someone shows up, bit of a wait and off we go. Go to special TSA, bypassing a bunch of people. DH didn't even have to get out of chair. Wheelchair guy sort of whispers to me, umm are you over 75???? I said no I knew about the shoe thing. DH is over 75, he got to leave shoes on. Gets us to gate in record time for us. If we were walking and going through normal TSA lines, it would have taken us 4 times as long. DH would have needed to stop and rest several times.
At the gate, I take the rollator to get the gate check tag. SW agent takes the boarding passes and says these are done wrong. Calls someone, click click.....new boards passes and rollator is tagged. We go to board and gate agent says these are done wrong....click click......umm talks to other agent.....click click....ummm go on flight , we'll take care of this. We go. Next day I get an email from SW saying we didn't cancel the extra seat, so no refund or credit or anything. I have written them, still waiting for outcome.
At Orlando, we wait a few mins for wheelchair help. Get message from Tiffany driver. Waiting for us. We go, take elevator , go to luggage pickup. Get another message, where are we??? He must of been waiting at the escalators. Anyway, he found us at luggage pickup. We got the luggage and took off.
We had done a small curbside pickup at Publix. Two hoagies, pack of frozen breakfast sandwiches, gallon of water , and 2 six packs of soda. Worked out pretty good. Even though you hit "we're on our way, we're here", still waited about 10-15 mins.
Got to Kidani about 9 pm, had room number. Only had two medium suitcases , a gym bag and backpack, so didn't wait for help from bell service. Put the soda and water on the seat of the rollator, I carried everything else. Our room was about 3/4 of the way down. Needed to stop a few times along the way. When we were about halfway there. I told DH to stay on bench, let me go check that the door opens. Didn't want him walking there and then we are stuck. But it worked. So 9:30 at night, eating really good hoagies from Publix.
By now you may be thinking "I thought no details"......well, yeah, but the driver , publix, and wheelchair help were all new experiences. It all worked much smoother than we ever hoped.