"We are unable to take your call at this time!" Click.

[caheffe]

I called yesterday (Sunday), pushed 3 for new booking and someone answered within 4-5 minutes!

THIS! Had to call DCL three times on Friday and after getting hung up on, the first time, I called back and selected “new cruise” and got ahold of someone within 10min or less each time.

 

[sarahhchan]

This has been the message for me now for days when trying to call. There is no "on hold" anymore! And it doesn't matter whether I hit "existing reservation" or "new" or even the travel agent line! Website is not functioning for ordering onboard gifts (or if you had to add special requests etc.).... tried mobile phone/desktop, no luck ("we are working on it") . Someone mentioned emailing a while back? What is the address? I was going to order cake for an onboard birthday, but we are finally running out of time it seems, with no way to contact DCL. I can't be the only one with trouble contacting them? This is problematic, and I don't remember it being this way before, not on opening day, not ever.

I got this message for both existing and new customer. Couldn’t book specialty dining online, so entered “having trouble with the website” and managed to get on hold for 45mins before someone picked up and helped us!

 

[JessicasMom]

So I finally just got through, after hearing nothing but "We are unable...." for two weeks, but the wait time is 138 minutes! I emailed a week ago and have heard nothing back. Chat is also unavailable. At least I have a few months to deal with things, but this is ridiculous!

 

[pogmog]

I've been on hold 3 hours for just a question

I'm going on 3 hours now... rediculous!

 

[randumb0]

Please please use a TA next time

 

[mmouse37]

Had a little time so I called yesterday at mid-day and was on hold for an hour and I hung up....I know wishful thinking I'd get through within an hour but thought I'd try. This morning I called exactly at 8:00 am and got right through. The booking took an hour to make (which I think is part of the problem...things are taking way too long to book since the upgrade).

MJ