This has been a most difficult week, as hubby has been in hospital with a medical emergency. We were set to arrive to WDW today, for our normal 2 week summer trip.
After much testing and many days in hospital, hubby has been diagnosed with Crohn's, and therefore, we had to cancel our entire stay. Hubby is on medical leave from work right now as well. Kids were separated from Daddy for days, and from myself, as I spent most of the time with him.
I spent hours on the phone with amazing DVC people yesterday, cancelling resort stays (we had a 3 resort split stay), ADRs and with Old Key West, as I had a package delivered which was waiting for us upon check-in.
This is what MS has done for us:
- CM who cancelled everything was absolutely exceptional, and even caught a glitch with our VISA credit for cancellation of the dining plan. He want above and beyond!
- CM at Old Key West, spent her lunch hour going to the post office to send us out our package. As I was giving her my credit card, she said it was a gift from Disney for being loyal guests, and for having such a difficult week with my hubby's illness. I was blown away by this, but not surprised as Disney has done stuff like this before.
- MS put our points in holding, as they should have, but then reversed that decision based on our medical emergency. They said that was the last thing we needed to worry about. I am a teacher, and have very limited vacation time, which means peak seasons, and holding periods only allow for booking 60 days before arrival, so this is truly appreciated beyond words! We were stunned by this, and beyond grateful that they did this for us.
Of course, health is most important, but this hit us hard this week, and not being able to go on vacation, was just another difficult blow, especially for the kids. They know that Daddy is sick, so cancelling vacation really hit them hard, as they know Daddy's health must be serious.
We received amazing customer service, compassion and kindness over the past few days, and it has come at a much needed time, as we are all burned out and emotionally spent. DVC has restored a bit of magic for us, during what has been a most stressful week. Incidentally, if anyone is wondering, we did inquire about Travelex Insurance months ago, but hubby has pre-existing conditions, so they said it wouldn't be valid.
I just wanted to share my story, as I feel like a very valued member of this community. The DVC boards are truly full of amazingly kind people, and I wanted to share this story as a way to show other members how exceptional they have been with us from start to finish.
We have lots of medical appointments to tend to, but once we have a clearer picture of hubby's health, we will be able to plan a future trip.
I wish all of you good health and happy travels, Tiger
After much testing and many days in hospital, hubby has been diagnosed with Crohn's, and therefore, we had to cancel our entire stay. Hubby is on medical leave from work right now as well. Kids were separated from Daddy for days, and from myself, as I spent most of the time with him.
I spent hours on the phone with amazing DVC people yesterday, cancelling resort stays (we had a 3 resort split stay), ADRs and with Old Key West, as I had a package delivered which was waiting for us upon check-in.
This is what MS has done for us:
- CM who cancelled everything was absolutely exceptional, and even caught a glitch with our VISA credit for cancellation of the dining plan. He want above and beyond!
- CM at Old Key West, spent her lunch hour going to the post office to send us out our package. As I was giving her my credit card, she said it was a gift from Disney for being loyal guests, and for having such a difficult week with my hubby's illness. I was blown away by this, but not surprised as Disney has done stuff like this before.
- MS put our points in holding, as they should have, but then reversed that decision based on our medical emergency. They said that was the last thing we needed to worry about. I am a teacher, and have very limited vacation time, which means peak seasons, and holding periods only allow for booking 60 days before arrival, so this is truly appreciated beyond words! We were stunned by this, and beyond grateful that they did this for us.
Of course, health is most important, but this hit us hard this week, and not being able to go on vacation, was just another difficult blow, especially for the kids. They know that Daddy is sick, so cancelling vacation really hit them hard, as they know Daddy's health must be serious.
We received amazing customer service, compassion and kindness over the past few days, and it has come at a much needed time, as we are all burned out and emotionally spent. DVC has restored a bit of magic for us, during what has been a most stressful week. Incidentally, if anyone is wondering, we did inquire about Travelex Insurance months ago, but hubby has pre-existing conditions, so they said it wouldn't be valid.
I just wanted to share my story, as I feel like a very valued member of this community. The DVC boards are truly full of amazingly kind people, and I wanted to share this story as a way to show other members how exceptional they have been with us from start to finish.
We have lots of medical appointments to tend to, but once we have a clearer picture of hubby's health, we will be able to plan a future trip.
I wish all of you good health and happy travels, Tiger
I also have Crohn's disease. Although, there is no cure..thankfully, it can be treated. Hopefully, your DH will be feeling, much better, really soon.
