Well I am maybe...but I also give (what I think at least) is good and honest feedback!
Who are you renting from Laura? Marilu? Susan?
Anyhow, yes, Oasis is a GREAT MC to work with, you're definitely in good hands there. They are very responsive to guest and owner's needs should you ever need them. We were guests there for 2 years in a row before we bought, keep in mind, so I've been on both sides of the fence so to speak.
You might take a look here:
http://www.5mins2disney.com/faq.htm (The home you're in may vary slightly, but VERY slightly...there's lots of good information on Windsor Hills and such here)...some owners provide a little more, some a little less, for instance.
From this same page:
Is there anything that is not provided?
There are a few things you'll want to either pack or pick up locally upon your arrival. We provide only a "starter" quantity of hand soap and toilet tissue. Personal items like toothpaste, bath soaps, shampoo, etc. are not provided, for hygiene reasons. Also, smaller consumable items like dishwashing soap, laundry detergent, dishwasher detergent, paper towels, trash bags, etc. are also not provided. We also do not provide items like coffee, tea, or any type of consumables or food, as people's taste vary from person-person, you should expect to find the refrigerator empty and clean upon arrival. The cleaning company removes any such items left behind as each guest leaves the units (this is the common practice in Florida). When we first booked a townhome we wondered why certain items such as these were not left behind, then we learned that this is the common practice, so want our guests to know what to expect to provide themselves in advance.
What is provided in the home?
Our home is fully furnished and equipped for your vacation enjoyment. There are two sets of sheets for each bedroom and two sets of towels for each bath. Pillows, blankets and other necessities are provided. Both master suites are also equipped with a hairdryer and alarm clock/radios. We do also provide 8 pool towels, these need to be returned to the unit if you take them to the clubhouse pool. All kitchen utensils are provided including plates, cups, bowls, glasses, silverware, toaster, blender, teapot, coffee maker, and pots and pans. There is a dishwasher, refrigerator, microwave and a stove/oven. For your laundry/cleaning needs a washer and dryer are provided along with an ironing board and iron. The house is equipped with small hotel soaps and 1 roll of toilet tissue in each bath. If you are staying more than a couple of days, you will want to purchase additional supplies.