We are concierge....my other family is not...

[emilyann415]

It was a constant refrain in the posts, "I spent a lot of money for concierge and oceanview. I and my husband won't be using some concierge perks so it should go to my daughter and mother who are not in concierge." I agree she should ask, but not expect the answer to be yes. The time she is going, around Christmas time is very busy and it is expensive because cruise prices go up when the ship fills. If they are all in concierge, it is a moot point. If not all in concierge she shouldn't expect that the two not in concierge will be able to access the lounge and certain special priveleges. She can have them in her room. It really doesn't matter about the money spent but her expectations of being able to transfer perks that she expects to not use. A triage situation is not similar to what she is asking, a life and death scenario is not the same as concierge perks. One is more important than the other and to make an analogy between the two is insulting.

Then I think the appropriate response would be that she can ask concierge and they will do everything they can to help make that happen but they may or may not be able to grant the request. That there are times, places, situations that are going to get different responses from them. Tell them go into it not expecting any requests granted and everyone that they are able to grant is frosting on an already amazing cake! No ones feelings would have been injured and this entire thread would have been one page long.

 

[emilyann415]

OP means original poster. In theory, this means the person who started this thread.

My $0.02 is that the concierges are pretty much trained to say yes to everything. I choose to ask things that are allowed so I don't put them in an awkward situation. I've experienced them going above and beyond what I asked before, but never to the point of breaking or even stretching rules.

Nope....not true. We've asked requests and they weren't able to grant. No skin off our nose. I don't know if people think concierge guests are horribly demanding and feel entitled to whatever we want and maybe there are people out their like that but that's a stereotype that simply isn't fair or true in almost all the cases.

 

[TestingH2O]

Nope....not true. We've asked requests and they weren't able to grant. No skin off our nose. I don't know if people think concierge guests are horribly demanding and feel entitled to whatever we want and maybe there are people out their like that but that's a stereotype that simply isn't fair or true in almost all the cases.

Not sure why you're upset with how I choose to approach the situation and have experienced it. I've never been told no and, in fact, have found that they often go beyond my straightforward requests. I think you're taking this all a bit personally.

This thread is like a train wreck though. I can't seem to look away. Everyone should push the limits as far as they choose. It is your vacation after all.

 

[emilyann415]

Not sure why you're upset with how I choose to approach the situation and have experienced it. I've never been told no and, in fact, have found that they often go beyond my straightforward requests. I think you're taking this all a bit personally.

This thread is like a train wreck though. I can't seem to look away. Everyone should push the limits as far as they choose. It is your vacation after all.

Not upset at all.....maybe frustrated with the tone of this board but not angry at all. I read and retread the OPs question and just don't get why people have to be so mean in their responses. It's not our job to determine what should and shouldn't be allowed, that's concierge's job. And it really shouldn't matter to anyone else what the response is because concierge is good at what they do and they will not say yes to a request if it's going to negatively impact others.

 

[phinz]

Why did you read my OP and feel it was ok to make my exception but the other poster was putting the entire concierge service at risk?

Do a search, in this thread only, for any posts with my username and find anywhere where I said anything was at risk other than concurring that non-concierge guests should not be taking advantage of concierge benefits. While you're at it, find a place where I was judging others because they wanted to bring their non-concierge family/neighbors/friends into an area they haven't paid for. I'll wait. I'm pretty non-judgmental by nature. It comes with having been a background investigator for a goodly portion of my professional life, but the other part of that past is the willingness to call it like I see it oftentimes. No judgment. Just matter-of-factness based on my observations.

I've actually tried to insert levity where applicable. I can't help it. It's just what I do. But I do take issue with non-concierge people getting concierge benefits. There's a reason concierge passengers pay concierge prices and it's much the same reason first class passengers pay first class prices. Less crowding, more benefits. Again, no judgment. Just matter-of-factness. I can't help it. It's just what I do.

If somebody is not in concierge they should get concierge benefits. If the concierge hosts decide that they want to, and can, break/bend/spindle/mutilate/otherwise defer the rules then by all means, that's their prerogative, but if it becomes a habit of concierge guests to try and go around the rules, don't be surprised if one day that ability to finagle non-concierge guests into receiving even a minimum of concierge benefits goes the way of the dodo.

 

[Hundredacre]

Wow. I am just so glad I do not have to work concierge and have to deal with people always trying to push the limits. It must be exhausting to keep a smile on your face in that situation.

 

[emilyann415]

Wow. I am just so glad I do not have to work concierge and have to deal with people always trying to push the limits. It must be exhausting to keep a smile on your face in that situation.

That....that right there is what got me going with this whole thing. EVERYONE pushes limits......asks for an extra shampoo, can I have a dessert from another one of the restaurants, can I have a Mickey bar even though they aren't on the menu....why is it concierge gets treated like pariah when they do.....like we are awful horrible people for asking if something is possible? I've yet to see one person chew out concierge if they couldn't grant a request. We aren't ogres who think we are better than anyone else. We don't think we are entitled to anything and everything and asking a question shouldn't be a crime.....If someone wants to ask for something special just like other people do in all other areas of the ship they are entitled too.....otherwise why would there be concierge hosts.....that's is their job....and they do it beautifully.

 

[emilyann415]

Do a search, in this thread only, for any posts with my username and find anywhere where I said anything was at risk other than concurring that non-concierge guests should not be taking advantage of concierge benefits. While you're at it, find a place where I was judging others because they wanted to bring their non-concierge family/neighbors/friends into an area they haven't paid for. I'll wait. I'm pretty non-judgmental by nature. It comes with having been a background investigator for a goodly portion of my professional life, but the other part of that past is the willingness to call it like I see it oftentimes. No judgment. Just matter-of-factness based on my observations.

I've actually tried to insert levity where applicable. I can't help it. It's just what I do. But I do take issue with non-concierge people getting concierge benefits. There's a reason concierge passengers pay concierge prices and it's much the same reason first class passengers pay first class prices. Less crowding, more benefits. Again, no judgment. Just matter-of-factness. I can't help it. It's just what I do.

If somebody is not in concierge they should get concierge benefits. If the concierge hosts decide that they want to, and can, break/bend/spindle/mutilate/otherwise defer the rules then by all means, that's their prerogative, but if it becomes a habit of concierge guests to try and go around the rules, don't be surprised if one day that ability to finagle non-concierge guests into receiving even a minimum of concierge benefits goes the way of the dodo.

You are right, you are not the person that said that you simply said that my particular request should be no big deal....and I guess I was referring to the posts as a whole.....that one thing is okay but asking another is totally unacceptable......I should not have quoted you. I apologize. And I can't help it either....lots of people pay for verandah rooms and then someone gets a free upgrade that only paid for an inside. Why do so many people care if someone gets a little something they didn't pay for? I just wish we could let people do what they do....asking a question shouldn't be a crime.....and live and let live. I get too ticked off I guess when people judge concierge guests as these demanding divas...like we are asking them for the moon.....most requests are simple things like they want their family to get on the same excursions as them or be able to get on and off the ship with them when they leave for ports..... it's not affecting anyone else, sure they didn't pay for it....but honest to goodness we all get things we don't deserve or we didn't pay for in life. Pixie dust doesn't just happen on Disney Cruises....be thankful for those little moments and don't worry about it when it happens to someone else.

 

[Hundredacre]

That....that right there is what got me going with this whole thing. EVERYONE pushes limits......asks for an extra shampoo, can Iave a dessert from another one of the restaurants, can I have a Mickey bar even though they aren't on the menu....why is it concierge gets treated like periah when they do.....like we are awful horrible people for asking if something is possible? I've yet to see one person chew out concierge if they couldn't grant a request. We aren't ogres who think we are better than anyone else. We don't think we are entitled to anything and everything and asking a question shouldn't be a crime.....If someone wants to ask for something special just like other people do in all other areas of the ship they are entitled too.....otherwise why would there be concierge hosts.....that's is their job....and they do it beautifully.

Actually everyone does not push the limits. I do not ask for anything extra. We don't do that. Because we realize civil society breaks down when everyone is pushing the boundaries. You are relentless I will give you that.

 

[emilyann415]

Actually everyone does not push the limits. I do not ask for anything extra. We don't do that. Because we realize civil society breaks down when everyone is pushing the boundaries. You are relentless I will give you that.

Sorry I am relentless because you are living in a dream world if you expect anyone to believe you've never pushed a single limit in your entire life. You've never been offered something you didn't pay for, accepted a free upgrade for anything, driven a little bit over the speed limit never done a single thing in your entire life that you weren't 100% deserving. Please...you must see so very clearly from that high horse you are riding on. Civil society is not on the verge of collapse because someone gets something YOU determine isn't right or that YOU think they don't deserve.

 

[Hundredacre]

Sorry I am relentless because you are living in a dream world if you expect anyone to believe you've never pushed a single limit in your entire life. You've never been offered something you didn't pay for, accepted a free upgrade for anything, driven a little bit over the speed limit never done a single thing in your entire life that you weren't 100% deserving. Please...you must see so very clearly from that high horse you are riding on. Civil society is not on the verge of collapse because someone gets something YOU determine isn't right or that YOU think they don't deserve.

Yikes!

 

[Anisum]

That....that right there is what got me going with this whole thing. EVERYONE pushes limits......asks for an extra shampoo, can I have a dessert from another one of the restaurants, can I have a Mickey bar even though they aren't on the menu....why is it concierge gets treated like pariah when they do.....like we are awful horrible people for asking if something is possible? I've yet to see one person chew out concierge if they couldn't grant a request. We aren't ogres who think we are better than anyone else. We don't think we are entitled to anything and everything and asking a question shouldn't be a crime.....If someone wants to ask for something special just like other people do in all other areas of the ship they are entitled too.....otherwise why would there be concierge hosts.....that's is their job....and they do it beautifully.

Not to nitpick because you and everyone else on this thread seems to have a strong opinion on the subject but I would hate for someone to be looked down upon (not saying you're doing that just that people may be unaware) for ordering a Mickey Bar in an MDR because they are in fact on the menu. It's just that they're on the children's menu. It doesn't make your point any less valid in the sense that they are stretching the rules by allowing adults to order off the kids' menu but I don't see it as that much of stretch as ordering dessert from an entirely different restaurant.

 

[KathyTX]

Wow, this has gone off the rails and we're way past it having any trip-planning or informational value.

In short: DCL has perks for those who are booked in a Concierge-level stateroom. Those not booked in the concierge-level rooms are not entitled to those perks and should not expect to receive them. If you are in a group including both concierge and non-concierge level rooms, understand that you may have to use the "lowest common denominator" approach if you wish to make plans together.

Debates and arguments about the morality of asking for more and unearned entitlements are not helpful here.

I am closing this thread.