I just cannot believe it. here's the letter I sent to WDW detailing my last trip, I'm awaiting there response:
Well Now I know why you refuse to acknowledge old
cards online. It is reprehensible the way your park
didn't honor my 4 year old, never expiring passes.
Your personell were rude, non-compromising and
completely wrong. Your computer systems are
completely in error at the parks, and your ridiculous
insistence of showing me monitor screens are bullying.
I have been a life long devotee of your parks and I
have never had such an experience of incompetency (I
can only hope) or outright thievery (I fear.)
1) You wouldn't confirm the balances on my cards by
email or phone, prior to my visit, why? So I couldn't
dig out my receipts???
2) I arrived at Carribean beach and check with their
computer, they confirmed what I had already known, 2
days left on a 4, 4-day park-hopper cards (built into
my old room keys) never expiring. From what I
remember, that was always the case, now I see it is a
pay in option (very poor taste,) however I was now
confident that my cards were fine.
3) I arrived at your ticket booth at magic kingdom to
get the days passes, the person collecting the money
ran the cards, confirmed for a second time that I had
2 days left on 4-day park-hopper cards, no need to do
anything proceed to the monorail, and enter the park.
4) arrive at gate, access denied. I was told to go
back to the ticket booth (1/2 hour round trip???) you
have a bit of nerve. after making me 10 minutes while
the gate officer sold kids pins, returns to send me to
the information booth, (this is a wear down tactic,
I'm familiar with it.) where I wait on a line, only
to get the "see my screen shows that the cards are
expired" line. Your salesman has the audacity to
actuall turn the monitor around to show me, COMPLETELY
IGNORING THE FACT THAT TWO OTHER PERSONELL HAVE
ALREADY CONFIRMED THAT THE CARDS ARE GOOD. Refuses to
even check with the others.
This situation continued for two days. I went back to
Carribean Beach, and they too, re-confirmed that the
room keys and the 2001 park-hopper passes were valid.
I am completely disappointed with your service.
In addition on my stay:
1) I reserved my Alamo car rental through your
services, when trying to get my car, there is complete
denial of any WDW responsibility in anything but they
patch me through to Alamo, who says no problem all you
need is your drivers licence and credit card. Upon
arriving at the Alamo car rental area, they have no
record of my car. Apparently I need some voucher that
they have no way to look up because they have no
record of my credit card, my name, nothing. Meantime
I'm on your property and you proudly proclaim I can to
everything with my room key. Now I have to wait for
Alamo to go through regular phone connects to find out
my voucher number. This takes over 45 minutes as you
don't answer phones and rely entirely too much on
automated phone systems. This system is unacceptable.
2) Room change. for some reason, now in october, with
a half empty hotel, I am placed in the physically
farthest hotel room from all resort services (huh???)
Not a big problem, I call the front desk and they
graciously change my room, just leave my bags packed
up before I leave and they will be in my new room,
which will be assigned by 3pm. So I leave for the day
at the park 8am, stop by the front desk at 8:00pm that
day to find out my new room, get my new keys, all is
well. I get to the room. No bags. HUH?? I call, "oh
you didn't call for your bags, your supposed to call
for your bag delivery" ARE YOU KIDDING? That's the
stupidest thing I've ever heard. So the bell cap says
he'll bring the bags over. So we wait in our dirty
clothes waiting to go to dinner. 20 minutes goes by.
I call again. "where's the bags" answer "oh I'm
still waiting for the the bags to be put on the truck
and the driver" ARE YOU SERIOUS? THIS IS AN
ACCEPTABLE ANSWER??? 30 minutes later the bags
come....
3) Magical express. 2 hours from "checking in" at the
magical express to getting to my hotel room, including
20 minutes waiting for a bus, and an additonal 30
minutes of watching a bus driver chit chatting with
the ground personell while the bus sat full of people.
NOT ACCEPTABLE.
YOU Wanted 3 hours lead time on my flight to go back
to the airport, IT'S 30 MINUTES AWAY. Plus that was
leaving from the hotel, that means I'd HAVE TO leave
the PARK an HOUR EARLIER. PLUS since my flight was at
8:10pm, and It was 7:30am (so I could go to the parks
on my last day) I COULDN'T EVEN CHECK IN TO THE DISNEY
EXPRESS, IT WAS MORE THAN 12 HOURS BEFORE THE FLIGHT.
Not acceptable. PLUS DISNEY EXPRESS CHECK IN CLOSES
AT 2:00PM. Ridiculous.
That's about the size of this trip to WDW. NOT
Magical at all. More like that Nightmare you have
when you are trying to get somewhere and something
stupid always gets in your way. You wasted over a
half of one day with nonsense that should of been
nothing, plue it took me 2 days to calm down. This is
not how a vacation is supposed to go.
Sincerely,
Jonathan
