WDW -Disability Access Service (DAS) - ARCHIVED THREAD; no longer vslid

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Oh yeah, I think I saw one of these earlier with the lady with sparkly pink nail polish, but it's hard to garage the exact size :)

it looks close to the old gac maybe a little bigger it looks like it can be folded to make it easier to carry. it looks like disney designed it that way because if you fold it right you be able to see the front and back without it being disrupted by the fold.
 
The info about mobility concerns is what worries me. I will have a wheelchair. It still does not make it possible for me to comfortably wait in lines. I am stressed about this. I have severe anxiety issues too, and I have horrid scenarios in my head that I will be in extreme pain and not be able to leave the line... Or I will be alone with my little niece in a line and my legs will give out and collapse... The irony being that I am more likely to cause myself a panic attack worrying about these things then they are to actually happen! At parks at home, I would never mention my anxiety as a reason to need accommodations , as my physical condition gets me the access I need...however maybe at Disney I should explain that too. =/

Your physical condition will still get you access. But at Disney that means the standard queue line as all but 11 are accessible. You must explain to the CM your additional concerns that are not address by using the wheelchair. If you find it hard to explain verbally or are embarrassed someone will hear you could try writing it down for the CM to read and explain that you wrote this because you have a hard time explaining. (Not suggesting you are, but others might be and could benefit from this tip)
 
Thank you! I think they said the old card was 3 by 3.5in :)

if it's half a US dollar bill. That's basically 3in (I'm a nutty math major - so I have way too many 'emergency' measurements memorized) ;)

Larger than a half dollar bill. It is exactly the same size as the old GAC I think Sue had the measurements posted in the FAQ.
 

Your physical condition will still get you access. But at Disney that means the standard queue line as all but 11 are accessible. You must explain to the CM your additional concerns that are not address by using the wheelchair. If you find it hard to explain verbally or are embarrassed someone will hear you could try writing it down for the CM to read and explain that you wrote this because you have a hard time explaining. (Not suggesting you are, but others might be and could benefit from this tip)

Thank you. I had thought about writing it down and will likely do that. If I am travelling with another adult I will likely get then to explain anyway as my anxiety makes talking to strangers a struggle. But there is a chance I'll be at the park with just my niece so I am hoping to make that a little easier on myself if they will read a self written note.
 
Only cards being given out anywhere are for children with autism. Apparently the decision was made yesterday.

Dd has Nuerocardiogenic syncope, pots, eds, ventricular tachycardia, pacts. She passes out a lot. She can use an ecv but she can't stand or sit for extended periods. Her blood pressure drops when she stands which causes her to pass out.
A list of diagnosis is not going to tell anyone in Guest Relations what the needs are - especially if all the terms are medical terms.
And - I'm not picking on you WantToGoNow, but your post illustrated exactly what I have heard some people say they told the CMs.
To translate:
Neurogenic syncope = temporary loss of consciousness from a change in blood pressure with a slowed heart rate; often occurs when standing up. Syncope is the medical term for fainting
POTS = Postural orthostatic tachycardia syndrome; causes changes of blood pressure when changing position.
EDS = Ehlers–Danlos syndrome; connective tissue disorder that can cause the 2 conditions above. Common issues are easy bruising, and 'loose' joints that can dislocate.
ventricular tachycardia = fast heart rate that originates in the main pumping chambers of the heart.
PACTS = I'm an RN and I don't know what pacts is.

So, even knowing what the terms mean, doesn't tell what the person needs other than some place to sit - which is what using an ECV in line is.

If there are other needs, it's important to think of what NEEDS the ECV, wheelchair or other mobility device does not meet.
Those needs should be discussed with Guest Relations - not the diagnosis - the needs. What do you need to make the line accessible to you (shorter wait is not an option).
Be clear, concise and give only the details the CM needs.
Remember, the words you are using may be very familiar to you, but may mean absolutely nothing to the CM.

And, keep in mind that the answer you get from a CM may be the answer to the question the CM understood you were asking, not the question you thought you were asking.
What happens when the 19 lines are filled up? I am going down in a few weeks for 6 days, assuming 4 rides a day we would be filled up in day 5..... does this mean we have to go and get picture taken again and get issued a new card?
Once all the lines are filled out, you will need a new card.
Getting a new card will take a shorter time than getting the first card.
Do we know how much past the return time they write down we can arrive and still be allowed to do the attraction?
.
It is on the Disney FAQ, which has a link posted somewhere on here, but to sum it up:
You can go anytime after your return time, but by all accounts, you cannot get another return time until you have gone.

I am assuming that they have a mechanism in place for if the ride is broken at your return time, so that you can get another, but I don't know that part.
cmwade already answered the Return a Time question, but the Return Time is valid until it is used or crossed off.
You can only have one unused Return a Time. (See post one of this thread for more information).
The probable answer for if the attraction is broken, is that the CM will cross off your Return a Time so it is no longer active and will give a Fastpass to use later.

Do I need to get a DAS since I can't do stairs, or can I just tell the cms at each attraction with stairs?

Sent from my iPad using DISBoards
You don't need a DAS - that would be something to discuss with the CM at the attraction.
Autism is not the only "condition" that a DAS is needed for. The CM will ask you what your needs are. If you tell the CM you are in a wheelchair because you cannot stand. You are not going to get a DAS. You need to tell the CM all your needs and concerns if you have other non-apparent disabilities or concerns. The DAS is intended for those with non apparent disabilites, not those with mobility concerns. Guest Relations cast are not medically trained so you need to explain to the CM what your concerns are, not what your diagnosis is.

You do not need the DAS to avoid stairs. You will notify them at each attraction.
Think you, Wishes Count.
People who do not have Autism have also reported getting DAS.

EVEN IF the guest has Autism, they would still need to explain their needs. Not all people with Autism have the same needs.
Please remember that guests are not always sharing the correct information. Or the CM is not asking the correct questions to get that information. I work in GR and I worked today. I always asked when someone in a wheelchair was requesting a DAS if they had any other concerns or issues other than using a wheelchair. If they say "No" then no DAS is issued. If they say "Yes" they will need to explain their additional concerns. However just because they have additional concerns does not mean a DAS card is issued.

It may seem like only autistic persons are getting the DAS, but it could be because a large number of people with ONLY mobility concerns, who previously had a GAC are being turned away.(Perhaps ones who do need one, but were not sharing all their concerns) I have a non apparent disability myself, so I realize that not all CM's think the same way I might. If you truly feel that you need the DAS be prepared to explain your concerns
thank you again and hope the next week goes well for sell the CMs
The new card is given to you folded and when folded it is the same exact size as the old GAC cards. Actual measurement? Sorry no ruler around while on vacation.
The old GAC cards are 3.5 inches by 5 inches
I am reading all these posts and it's concerning. Will DAS be given to amputees? My 14 year old daughter is an amputee, she has a wheelchair but being a 14 year old girl, she wants to be as "normal" as possible and she wants to walk the parks. A lot of walking/standing can sometimes cause large blisters on the bottom of her stump, which is really bad for her. We are going at Christmas and really don't want to bring her chair. Have brought it in the past and the crowds make in nearly impossible to get around, never mind people yelling at you when they run into you! I am thinking this will not be an enjoyable Christmas visit and am thinking we may have to change our plans.:sad2:
I understand that she wants to be as "normal" as possible, but her needs would meet the "mobility and stamina" needs that wheelchairs and other mobility devices handle.
Even if she does get a DAS, there is still a lot of walking involved at WDW - I measured on our last trip in March - the shortest distance we walked was 6 miles and some days were 9 and one was even 12!

Would she maybe accept the wheelchair more if it was "blinged" out with lights, sparkles or something else?
Or, maybe something else would allow her, like a cane or something, would allo her to take some pressure off her stump. So you might want to talk to her therapists and also see if some adjustments to her prosthesis might help to prevent skin breakdown.
 
We went to WDW for a few hours this evening. Getting the DAS for ds went smoothly. He was able to ride two attractions (Jungle Cruise and the Magic Carpets of Aladdin) with it and we ate dinner at Pecos Bills.

Earlier today, I called Guest Services. The person there was able to pull up the emails I had sent with all my questions. That cm went through each question and answered them. She really put my mind at ease. When we arrived at Guest Services at the MK the cm was very helpful.

The DAS the way it is worked fine for us tonight. I was able to get the first return time, while dh took ds to play Sorcerers of the Magic Kingdom. After riding JC, we got the return time for carpets. We ate at Pecos Bills while waiting for the return time. Then headed home.

I'm not sure how it would have worked if I was solo with ds. Taking him to the attraction and then walking away from it may have caused problems.
 
We went to WDW for a few hours this evening. Getting the DAS for ds went smoothly. He was able to ride two attractions (Jungle Cruise and the Magic Carpets of Aladdin) with it and we ate dinner at Pecos Bills.

Earlier today, I called Guest Services. The person there was able to pull up the emails I had sent with all my questions. That cm went through each question and answered them. She really put my mind at ease. When we arrived at Guest Services at the MK the cm was very helpful.

The DAS the way it is worked fine for us tonight. I was able to get the first return time, while dh took ds to play Sorcerers of the Magic Kingdom. After riding JC, we got the return time for carpets. We ate at Pecos Bills while waiting for the return time. Then headed home.

I'm not sure how it would have worked if I was solo with ds. Taking him to the attraction and then walking away from it may have caused problems.

Thanks for the report.
 
Even without the DAC we managed to do/see everything at Epcot that we didn't on Saturday. She said she dud not mention the overheating issue because she didn't think about it because she was cold most of the day. I don't think she took off the sweatshirt except for a couple of hours.

We will be at the MK tomorrow and she will go to gs again. She had a rough day physically today and felt bad most of the day. We went to the foodcourt about 15 mins ago and she thought she was going to pass out on the way to the car.

Sue, that was Ventricular Tachycardia - not sure how auto correct changed that.

We have 3 days left. Whether she does much or not it won't matter as we have a good time and pretty much have done what we wanted.
 
I do have another question about the return times. I know you can only have one active return time at a time.

But here is a very real case scenario, that I am sure will happen to me at some point. What if I ask fire a Return Time for say Tower of Terror and my return time comes around and I am not physically up to going and know I won't be up to going on it for the rest of the night, but I now want to go on something else that has a Return Time, such as the great movie ride. I can't have the active return time and get another, but I also waited for the other attraction and did not ride it. Yes, I have Eben had that happen when I am getting ready to loaf, but at that point they usually pet a FP for another attraction. I just wonder how this kind of situation will be handled before even going back to the ride.
 
I do have another question about the return times. I know you can only have one active return time at a time.

But here is a very real case scenario, that I am sure will happen to me at some point. What if I ask fire a Return Time for say Tower of Terror and my return time comes around and I am not physically up to going and know I won't be up to going on it for the rest of the night, but I now want to go on something else that has a Return Time, such as the great movie ride. I can't have the active return time and get another, but I also waited for the other attraction and did not ride it. Yes, I have Eben had that happen when I am getting ready to loaf, but at that point they usually pet a FP for another attraction. I just wonder how this kind of situation will be handled before even going back to the ride.

A cm can cancel the time you dont need. The you can ask for a return time for a ride you can ride.
 
Do they then account for the time that you have already waited for the other attraction that you did not ride?

If not, that doesn't seem fair, as if you couldn't ride for some reason at the attraction, they would give you a pass for another attraction, so I would think that they would account for it, but I would like to know.
 
Even without the DAC we managed to do/see everything at Epcot that we didn't on Saturday. She said she dud not mention the overheating issue because she didn't think about it because she was cold most of the day. I don't think she took off the sweatshirt except for a couple of hours.

We will be at the MK tomorrow and she will go to gs again. She had a rough day physically today and felt bad most of the day. We went to the foodcourt about 15 mins ago and she thought she was going to pass out on the way to the car.

Sue, that was Ventricular Tachycardia - not sure how auto correct changed that.

We have 3 days left. Whether she does much or not it won't matter as we have a good time and pretty much have done what we wanted.

I have EDS, dysautonomia (orthostatic intolerance or POTS, there is some debate), and a severe anxiety disorder (with PTSD and social phobias). What I tell the CMs starts with how easily I dislocate, and how easily that happens in a mainstream queue. I then explain how heat/sun or cold mess with my dysautonomia, and make me pass out or spike a fever. I have no internal body systems control. If I have to I explain my severe anxiety disorder, ADHD, and PTSD... But I use very simple words and confine it to exactly how I would get hurt or sick in a mainstream queue.

I generally end with "It is unsafe for me to wait in the regular queues, but I don't mind waiting somewhere safe. Is there a way to do this?"

Generally they were writing my GAC as soon as I said "dislocate." I rarely get through all of it. And even this is not all of it. But I have listed several things which make it unsafe for me, especially in DCA where almost all queues are partially in the sun, and definitely in the heat. I know this is the WDW thread, I just wanted to offer my way of explaining my EDS, O.I./POTS, anxiety, ADHD, PTSD, (e-i-e-i-o, I feel like I am running out of letters!). I have a medical alert bracelet with the proper names as well as a two page long "wallet card."

I will be trying out this system tomorrow in DL, so we will see how that goes. I mention all of these things, even if it is not a time of year with heat (cold is bad too)...
 
Do they then account for the time that you have already waited for the other attraction that you did not ride?

If not, that doesn't seem fair, as if you couldn't ride for some reason at the attraction, they would give you a pass for another attraction, so I would think that they would account for it, but I would like to know.

I would hope they don't give credit for the time waited for the other ride. Why, I can't begin to count the number of times my young child changed her mind about a ride and we had to leave the line.....no credit for that. Equal access is equal.
 
I am reading all these posts and it's concerning. Will DAS be given to amputees? My 14 year old daughter is an amputee, she has a wheelchair but being a 14 year old girl, she wants to be as "normal" as possible and she wants to walk the parks. A lot of walking/standing can sometimes cause large blisters on the bottom of her stump, which is really bad for her. We are going at Christmas and really don't want to bring her chair. Have brought it in the past and the crowds make in nearly impossible to get around, never mind people yelling at you when they run into you! I am thinking this will not be an enjoyable Christmas visit and am thinking we may have to change our plans.:sad2:


I think this is the new reality. People who used the old GAC were able to tour the parks pretty easily even when the parks were very busy. (I mean getting on rides and attractions). I even did a NYE trip with few worries, and few long waits. NOW, we will have to shoot for the slower seasons, because with disabilities, you only usually tour the parks for a few hours each day. Everything takes more time, from getting food, to eating, to bathroom breaks, and the dreaded park bathroom disasters. (thank god for the Family restrooms!)

And that's just the way it will be now, I don't think Disney owes me anything more than what the DAS card will allow me.
 
Chickenlady said:
I would hope they don't give credit for the time waited for the other ride. Why, I can't begin to count the number of times my young child changed her mind about a ride and we had to leave the line.....no credit for that. Equal access is equal.
They would if you had waited the entire time and left at the boarding area or near to it, which is what this would be the equivalent of.

Yes, you sometimes need to ask if they will do so, others they will offer, but I do not know anyone who has waited the full length of the line and not been able to ride and not been given a FP for another attraction. The exception to this is of course if the wait was short to begin with, then they wouldn't, but they probably wouldn't have a Return Time for it either.
 
I don't know if this has been asked. I read back through many of the posts and didn't see the answer to the following question:

Can you have separate DAS return times at different parks? Or can you only have absolutely one at a time?
 
Yes, that is my concern as well. In fact, it is common for CMs to argue with me in the past, even talking over what I was saying about my concerns with the park, stating "but you have a wheelchair."

I am going to DL tomorrow (not WDW til Jan), and if I have such a problem, I have no problem sitting there in City Hall taking up quite a bit of room until I speak to a lead and if need be, a manager. I have many of the same conditions as the person earlier who was told "no autism, no DAS" and I would need to go and get my AP refunded and stop going to Disney. Because I live in Southern California and then developed a condition where my body cannot tolerate heat (that is ok, it cannot tolerate cold either).

I am hoping WDW gets this straightened out fast.

KPeveler, I don't know how Guest Relations CMs at Disneyland will handle this but I also had an issue getting a DAS at EPCOT today. I explained my needs from my powerwheelchair and how the old GAC had assisted me. The CM at the desk said: "The Disability Access system is for the autistic."

He elevated it to another manager when I asked "So there's no program for the mobility disabled with line/transfer issues?"

The manager processed my request, which was relatively painless. We did have a few go arounds about accessible queues vs. my needs. I think they maybe will need a little tweaking in this department. They seem inclined to assume having a wheelchair meets ALL a guest's needs.

The ride CMs I'd been speaking too all week about what to expect were flat out surprised I had any issues. They just assumed it would be an easy discussion. I felt a little intimidated by it all.

Haven't had a chance to use my DAS yet. The only Return Time I got was 30 mins before our dinner reservation and I didn't think I'd have enough time to do it and make that. The ride was Test Track and that's a very hard transfer for me. I always allotted a good 40-45 minutes for that ride under GAC. Allowed time to progress through the normal FP entry, then get down to the slide transfer entry, board, ride and get off. It's one of my more difficult rides to do. Unfortunately I couldn't do it the day before due to rain.
 
I do have another question about the return times. I know you can only have one active return time at a time.

But here is a very real case scenario, that I am sure will happen to me at some point. What if I ask fire a Return Time for say Tower of Terror and my return time comes around and I am not physically up to going and know I won't be up to going on it for the rest of the night, but I now want to go on something else that has a Return Time, such as the great movie ride. I can't have the active return time and get another, but I also waited for the other attraction and did not ride it. Yes, I have Eben had that happen when I am getting ready to loaf, but at that point they usually pet a FP for another attraction. I just wonder how this kind of situation will be handled before even going back to the ride.
I don't know that they would be able to account for wait time for something you chose not to do. (And, I understand that sometimes for physical reasons, it is not possible to do - we run into that. There are times that we planned to do something, but by the time it rolls around, DD is to wiped out to be transferred).

Situations like that are what using an app with wait times and touring plans would be helpful for.
When we go to WDW, the Great Movie Ride is pretty much a walk on attraction. People are walking thru the queue very fast - the only wait at all is in the large room with the movie screen. And, even that is basically just for the next set of ride cars. Going at the 'right' time, that is what you will find. Going at the 'wrong' time, the line can be waiting before you even the building.
We don't follow a touring plan (we can't really with DD's needs) but just the little bit of knowing when things are likely to be busy or not makes a difference.

I think this is the new reality. People who used the old GAC were able to tour the parks pretty easily even when the parks were very busy. (I mean getting on rides and attractions). I even did a NYE trip with few worries, and few long waits. NOW, we will have to shoot for the slower seasons, because with disabilities, you only usually tour the parks for a few hours each day. Everything takes more time, from getting food, to eating, to bathroom breaks, and the dreaded park bathroom disasters. (thank god for the Family restrooms!)

And that's just the way it will be now, I don't think Disney owes me anything more than what the DAS card will allow me.
I agree with this.
The other piece of it is that it's not just the attractions - going at a busy time means more busy-ness everywhere. Lines for bathrooms, lines to eat, lines for buses and because it's so busy, there are fewer places where you can get out of all the crush of people.
I don't know if this has been asked. I read back through many of the posts and didn't see the answer to the following question:

Can you have separate DAS return times at different parks? Or can you only have absolutely one at a time?
That is in the first post of FAQs.
You can only have one active DAS Return Time at a time.
If you have one, for example, in Epcot for Soarin' , you can choose to go over to the Studio, but you will not be able to get another DAS Return Time.
You COULD go in attractions at the Studio that have short lines or you COULD get Fastpasses, using the regular Fastpass system. But, you could NOT get a DAS return time for example for Toy Story Mania because you already have an active one for Soarin'.
You could choose to cancel the one for Soarin' so you can get one for a Toy Story, but you can't have 2 active ones.
 
I am real nervous about our trip starting this weekend...DH has an undiagnosed orphan disease. He has mobility issues, uses ECV. He can't climb stairs, can't stand for long, legs buckle under him, intentional tremor, muscle spasms including the diaphragm, which can affect his breathing, swallowing difficulty/spasm, multi system involvement including bowel control. I can't imagine being stuck in a line for an hour and then he has a stomach related issue, as has happened numerous times before. And I feel awful that he would have to embarrass himself to a CM to explain he has bowel control issues. The anxiety and fear of being stuck in a line, ug my heart breaks for him...not sure how this trip will go now and not sure if this qualifies him for a DAS? He's a great guy... everyday life is not easy, going to WDW was the one place I knew he could be accommodated that's why we are DVC owners....sigh
:confused3:scared:
 
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