WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[elsbit]

As an update, I have been on the phone on hold for 1 hour 34 minutes and I finally got someone, who was a very nice person, but unable to do anything. I have been told I have to be transferred to guest services because they cannot get my hotel reservation to cancel AND I will also have to be transferred to have my DAH tickets canceled and try to get it refunded because they do not offer refunds for those (even though it is during the time parks are closed). So now I continue to be on hold again, but cannot give up because I have to get this canceled before Saturday.

The only plus side is she said it was not showing a cancellation fee, but she did admit she was very nervous about there being one.

AND I JUST GOT DISCONNECTED. And burst into tears because I have to start over.

 

[DisSurfer878]

Wondering about this myself, since we bought APs this year to cover 3 trips, we've taken the first one so the clock is ticking on our 365 days. Health and safety is of course our #1 priority, but it sure would be nice to have an extension of some sort. If we can't go in April, it will be down to 2 trips and not really worth it to have bought APs.

My nephew is immunocompromised and his mom (he was 3.5) and his passes were extended by an extra month during the measles outbreak at Dland CA back then. Just for comparison

 

[fla4fun]

So sorry for the people who had March plans. That really stinks. My guess is that April will be an issue, too - at least early April. We have plans to be there April 16-22. IF they are open and the chaos has died down I expect it to be VERY crowded with all the March people rescheduling in April.

I would expect the pushback to go more June-August, as people who booked spring break May have to wait until the school year is over, even if kids are doing school online. We also don’t know if there will be further restrictions on flying at that point.

 

[PrincessWithABlaster]

I’m so sorry for everyone with March trips. In wait and see for May but I’m not holding out much hope since our trip is early.

 

[TresGriffin]

Well, despite my best effort to fight my better judgement, I’ve gone ahead and cancelled my 4/20-24 trip. I can’t even be sure the parks will reopen by that time and even if they were, this pandemic could still potentially be a significant thing. I figure it’s best to put the money I would’ve spent towards this trip towards renewing my pass and then just save up for a trip at the end of the summer.

Oh, someone asked this earlier and I can vouch for the fact that fastpasses are automatically cancelled with your reservation.

 

[Mango7100]

As an update, I have been on the phone on hold for 1 hour 34 minutes and I finally got someone, who was a very nice person, but unable to do anything. I have been told I have to be transferred to guest services because they cannot get my hotel reservation to cancel AND I will also have to be transferred to have my DAH tickets canceled and try to get it refunded because they do not offer refunds for those (even though it is during the time parks are closed). So now I continue to be on hold again, but cannot give up because I have to get this canceled before Saturday.

The only plus side is she said it was not showing a cancellation fee, but she did admit she was very nervous about there being one.

AND I JUST GOT DISCONNECTED. And burst into tears because I have to start over.

We got our After hours refunded back to our credit card...was on hold for almost 2 hrs and the new broke while on hold that WDW was closing. The CM was very nice and said we could get our money back and not just a credit because the park is closed

 

[rchristiansen]

Yesterday, I made the decision not to go. We had a spring break trip planned starting March 21. I knew this would be inevitable. But I’m not disappointed or crushed, we were just there in thanksgiving. And we will go again in the future. I’m just happy not to be sick or get anyone else sick.

Some tips:
1. We rented points through David’s. Call them. They are working with us to get some sort of partial refund. It’s a case by case basis. Each DVC member has unique circumstances, so there really isn’t going to be a standard answer. I have gotten personalized emails from them since I called early yesterday - Not just a form letter. But they are swamped, so we’ll all just need to be patient.

2. We got our after hours party tickets from Undercover Tourist. We bought ours within the last 90 days so we will get a 95% refund. I have gotten personal emails from their support center also. He told me their are also super busy. I’m guessing they will help with other tickets.

3. Consider using the Disney world contact us form. I did yesterday fto find out about refunds or changing our park tickets. This way I can have everything in writing.

4. Be kind to the call center reps, let them know your are flexible and appreciate their help. It’s probably the suckiest day/week at work they’ve ever had.

 

[elsbit]

We got our After hours refunded back to our credit card...was on hold for almost 2 hrs and the new broke while on hold that WDW was closing. The CM was very nice and said we could get our money back and not just a credit because the park is closed

what number did you call? I

 

[cobright]

I wonder if they will adjust AP holders passes to reflect the days they could've gone?

I hope so. I bought the AP so I could just drop in on a week by week basis. Sometimes once a month, sometimes as many as 4 times a month. Two weeks black-out date has real value to me.

Okay, after thinking about that last sentence for a couple of minutes ... a couple weeks isn't a huge deal and I should proabably have been planning to stay home anyway. I would settle for a fancy AP thank-you magnet. Or a custom pin to commemorate the special circumstance. A free cupcake at the Coronafornia Grill?

 

[Mango7100]

what number did you call? I

407-566-4985 press 4 for existing tickets

 

[Stasieki]

My niece was going for her first time next week. It's been planned for years. In reading the alert they got, they can move trip to another date in 2020 and not get the $50 transfer fee or cancel and lose deposit. They are going to move it and if they can't go new dates hopefully would get the $200 deposit back. I told them DO NOT cancel it. If anything move to 31 days out and cancel.

 

[Rwsm0319]

We've always bought tickets through UT and now I'm wishing we hadn't. I'm assuming those will just be used for a future date and maybe if we had bought them from Disney they would have been refunded. And of course our friends bought through UT for the first time because I told them we'd used them before. I just feel bad since they usually buy tickets through Disney.

 

[rchristiansen]

We've always bought tickets through UT and now I'm wishing we hadn't. I'm assuming those will just be used for a future date and maybe if we had bought them from Disney they would have been refunded. And of course our friends bought through UT for the first time because I told them we'd used them before. I just feel bad since they usually buy tickets through Disney.

You can get a 95% refund if you purchased in the last 90 days.

 

[10CJ]

Ugh, I wish I was going in March and everything was settled for me. We are not going until early April and I assume there will still be issues then. The others I am traveling with want to wait and see. At this point it just does not seem like a good idea to go in April.

 

[LetsDoDisney!]

We have a late April trip planned and are just going to wait and see for now. American Airlines is giving us until March 31st to change our flight without a fee so we'll wait another week or two and see what happens. My question is about th prepaid things. We've paid for DAH and a dessert party. I'm hoping if we reschedule our trip they will let us change the dates on those and not lose all that money......has anyone done that yet?

 

[GPC0321]

I feel bad for those who had March trips planned and for those whose April plans are still up in the air at this point. I know Disney is doing the right thing here, obviously. Let's hope that an ounce of prevention is worth a pound of cure, and that the precautions taken now will mean healthier, happier future Disney trips.

 

[JennP78]

You can get a 95% refund if you purchased in the last 90 days.

Not for E tickets. That's what I have but my trip is in July. Hoping for better times by then.

 

[jbish]

We booked our trip through Costco. I'm on hold with their main number. Their Disney specific number is down. I can cancel tonight and get 1/2 our money back but I'm afraid doing that will limit any other options. If I don't reach them tonight I may be out the entirety of the cost. UGH

Costco takes care of its members. No question. I know they will step up regardless of regular cancellation policies.

 

[Ksquared]

Ugh, I wish I was going in March and everything was settled for me. We are not going until early April and I assume there will still be issues then. The others I am traveling with want to wait and see. At this point it just does not seem like a good idea to go in April.

I feel your pain. Our trip is April 3-9th with a few days at Universal at end of trip. I'm not sure what to do at this point. On one hand, I feel like if the parks re-open April 1st, then I possibly could go but how will we know how things are going to progress with this virus. I feel like if I wait and see it will be harder to move and then I have to figure out when I can move my trip as I'm thinking summer is going to get allot busier with so many postponed trips. I feel awful for all the people who have trips scheduled the next 2 weeks but at least their decision has been made for them = they need to postpone. For me, I still feel like I'm in limbo and not sure what I should do.

 

[Kaleidodad]

I wonder if they will adjust AP holders passes to reflect the days they could've gone?

That’s my big question if/when we have to cancel for April, since we upgraded to Platinum APs solely for our spring break trip during blockout dates. Gold passes would have worked just fine otherwise.