You should have seen the site the first year they had it.

Thank goodness I have a medical background, just deciphering it took almost the entire day.
It has gotten better.
Dad was in Korea. He still gets great care as long as it's just routine issues. He had to see a civilian Derm. She prescribed a med that the VA didn't have. She tried working with them, but they weren't very cooperative. It might be the VA clinic he goes to and others may be more inclined to work with the civilian docs.
Is there a VA facility near by in FL?