Watch your hotel bills, Sapphire Falls issues

[gottalovepluto]

2 rooms at Sapphire Falls for 2 nights earlier this month and both rooms had mysterious “in-room dining” charges of just under $10 added after check-out. 1 charge on one room, 2 on the other. Neither room did in-room dining or drank the $8 water bottle. Idk if this is a Sapphire Falls specific screw-up or a broader Lowes screw-up. Never had an issue before, have stayed a few times.

Billing fixed it without pushing back for Room 1, pending on Room 2.

 

[wendlle]

around 5 years ago Cabana Bay tried to charge me for a weeks worth of parking
We don't drive in the USA and didn't have a car

 

[TyRy]

Portofino tried to charge me for parking during my trip a couple weeks ago...only problem was I did not have a car on this trip. They fixed it right away and tried to blame the fact that I've had a car in the past.

 

[zillayen]

We've just returned from Sapphire Falls and had so many issues with billing and the front desk that I would never stay there again. After we checked in I got an email that our reservations had been updated and the rate for the rooms we booked inexplicably increased for every night. It took us four days of visiting the front desk every day to finally get it resolved AND we were double charged for valet (charged to both rooms even though we only had one car). We ended up checking out a day early because we were just over it -- I understand that issues arise but we spent several hours trying to resolve it only to find out the following day that there was another problem with the folio.

 

[gottalovepluto]

One year later- they did it again. I kid you not. 2 night stay last week, I brought my own water bottles, didn't so much as touch theirs. A day after I got home I got charged $9.87 from Sapphire Falls. It was not listed on my folio and this time they never even sent me an updated folio showing a room charge. Just slipped it onto my credit card as it's own charge. I called the Lowes billing department listed on the folio (they're open mon-fri) and they refunded it.