FWIW, I think that the front desk CM dripped the ball - why should we expect someone who hasn't stayed at the resort to know all the quirks? Yes, the OP could have asked the front desk CM for help with luggage, but IMO, it is up to the front desk to take care of the guest, especially if it is late.
steves100 - Sorry that happened to you. Kudos for letting the manager know and for not expecting compensation.
I'd much rather the managers tell me me they will fix the problem so it doesn't happen again or to someone else. Sometimes I think they are focused on placating rather than fixing/improving! Seems way too easy to just hand out compensation and forget about it. A good manager would be all over the Front Desk CM and Bell Services for not providing the appropriate service - hoping that's what happened after you complained.