jsfein: We unfortunately never met anyone from the DIS as far as we knew. We did meet a good many people this time and luckily some that have cruised with us before. This was our 5th cruise. Our 4th cruise was just okay with us thinking that
DCL were letting things slip and the premium fare not worth it any longer. I was dreading this cruise is some ways because of recent trip reports and our experience last year but this ended up being our best DCL cruise experience in many ways. It really was flawless.
Castway Cay's weather was spectacular. Not too hot, not really humid, not a cloud in a sparking blue sky. We didn't do any excursions this year. We went to the adult beach for a while but unfortunately had loud people next to us so moved and then was in between a snorer and a man with a very loud Ipod. The chairs were very close it seemed so we headed back to the empty ship early and relaxed there. It was a really nice day.
The Final show had a different set at the end a juggler who was really amazing and Rich Purpura who again changed parts of his act from prior years. As an example of why DCL is worth the premium over other lines the juggler who came on in Grand Cayman, Rhys Thomas was gone after his earlier shows. He was bizarre in the adult show so we didn't go to the family show. They booted him in
Castaway Cay and flew the new guy in for the final show. They could have let him continue or just excluded that part from the show but they go out of their way for seemless perfection.
Pub night was really fun. We were lucky to have a great entertainment staff with Rachel, Derrick, Melanie, Doug, Keyon, DJ Mike, Mike and Natalie. They're a great group of funnny, energentic people who work so hard yet you will never find them not smiling and raring to go. They did a great job even with a ship not filled with too many willing to participate. With it being NJ week and having so many repeat cruisers (I heard someone say 75% on the ship were repeat) most people knew what was to come and ran. The pool cleared when it was time for the pool games at the adult pool and they looked desperate trying to find 70's and 80's night people.
Did hear that there are two ships in the planning process. I was told that the designs for new ships from years past need to be redone to keep up with industry progress and that although they are in the planning process that in itself will take years. It sounded like we are talking at least 5 years before a new ship is sailing from what I was told.
Getting off the ship was a breeze. It seemed as if people were off by 7:30. We were off a little after 8:00 found our luggage easily and we out of the terminal within 10 minutes.
The Bad: The band NTWINE who didn't seem to know the words and seemed to struggle with pronouncing English words. I have to say they try so hard, they are great performers and would be a great backround group but need a lead singer.
Our room deck 8, midship was loud. It didn't really bother us, we knew it was from before but the carts rolling on deck 9 at 6:00AM getting the ship ready for the day are really loud as are the parties if you have little kids. Nothing DCL can do about it, and won't keep us from that room again next year, but just a warning if you have little kids that wake easily.
That's all I can come up with for the bad.
The good:
DCL listens. The food was very good and hot at every meal. We were done within an hour at each meal. We ate an appetizer and and main meal without dessert each night which might be why we were so fast but it was great. Our servers Ronald and Alexander (from Russia) were "excellent". It was such a pleasure getting to know Alexander. I hope he's still there next year.
The shows although all the same at least were different in some ways. Gary Delana and Rich Purpura did change some of their material and we had 2 other performers that we've never seen before.
Room Service was quick, hot and perfect everynight. Ken, Diane and Alvin are extremely pleasant, funny and efficient.
Customer Service and Concierge were great. We've had experiences with nasty customer service in prior years but they were all wonderful this year. We were greated by Nombuso (a former teen counselor) at the concierge meet and greet and she was so special. She remembered us from prior years and made us feel so welcome. She made a point of telling CM's that we had gotten to know well from prior years that we were onboard and they all made a point of contacting us. Very special DCL touch.
Palo Brunch is very nice, love the new dessert touch. They did change the brunch main menu. Filet is no longer an offering at lunch but I easily found other wonderful things. I wish I could eat shellfish, it all looked wonderful.
Our room steward Raymound was extremely efficient. Room was always done quickly. We would go out of the room for a short time and he would always get it done while we were gone. His timing was amazing.
The feeling of being pampered. As an example on Friday when we returned from Castaway Cay I was hungry but just wanted soup so I headed to Parrot Cay thinking it was a lunch buffet. It was sit down. I explained that I was just coming to take soup out from the buffet and since it wasn't buffet I would go upstairs for something else. The CM at the door wouldn't hear of me leaving without soup. Apparently it's not easy to take out soup because it's hot and they don't want you carrying it. I totally understood but the CM wouldn't take no and she had me leaving carrying a tray of soup in minutes. Silly example but the CM's will make anything happen to ensure a prefect trip. I could go on and on with examples of special CM's. They go out of their way to say hello and make eye contact. We sailed on RCCL in June the opposite is true there.
The other passengers on the ship were wonderful. At the elevators parents would tell their children to step back while the people who were waiting first got on the elevator. There was no pushing ahead or nasty people that I encounted on the ship. We met some wonderful people who I hope are there again next year. The children were great. Not one elevator button experience or loud kids in the hall. Our door bell wasn't rung once by a bored kid and the kids in the 10-12's and teens were all wonderful.
The new shampoo and H2O products are great!
All in all I left realizing why people are so hooked on DCL and why DCL charges more than other lines. You are paying more for a better product. They have more employees, constant entertainment, amazing kids clubs and provide a magical experience for everyone. This will be a week we will all remember!