wand broke

[felixdacat]

My daughter bought a wand Halloween weekend at Ollivanders and just yesterday she had it out to show her friends and it broke in half near the head. She is almost 12 and definately was not rough with it. Has any else had this experience? I called and they said I could mail it back and they would replace it. (though I have to pay for shipping). My kids worked hard to earn the 30$ so it was a hugh disappointment for her.

 

[Planogirl]

I'm glad that they will replace it. Hopefully, it was just a defective model.

 

[rpbert1]

Not a wand, but i had a pass holder i bought at Universal a few years ago. I bought a new one this year as the extendable one i had broke. When i went to check out to buy it, i was saying the other one i had broke, the girl said she could not replace it without the receipt, i told her i wanted to buy it, and she went on to tell me that anything i buy at Universal, if i have the original receipt and it breaks they will replace , no matter how long you have it.
something for others to remember

 

[Best Aunt]

Did you try touching it with the tip of one of the other wands and saying, "Reparo"?

 

[NYDisneyKid]

eastman 910?

 

[drinkme]

Ours broke the day we got home. What number did you call??

 

[jharrowell]

Did you try touching it with the tip of one of the other wands and saying, "Reparo"?

LOL!

Loved that post!

 

[phamton]

Ours broke the day we got home. What number did you call??

407-224-4233 and choose the option to speak to a Guest Service coordinator.

 

[mjohnson96]

The top of our wand was missing when we got home, don't know if it was like that when we got it since we tried to keep it in the box. They were nice enough to replace it for us with a new one.

 

[bamagirl@hrt]

Did you try touching it with the tip of one of the other wands and saying, "Reparo"?

I was thinking if that doesn't work, Ron might have some extra Spell-O-Tape you could use.