Got back Saturday from our stay at the Swan and finally have a chance to write a review...
On the whole I really like the hotel. The location is awesome, the room was big, we Really enjoyed the Fountain at the Dolphin (Chicken noodle soup for sick DD; for the win!) and loved our view (we had booked standard, ended up overlooking the front entrance which also provided a view of the river, Boardwalk, and the back of Tower of Terror, which looked great at night. We could also see the fireworks from Epcot.
Buses were great... though, we did seem to end up taking the Boardwalk bus back more than once, we just didn't see one for them that often(when they shared it did list all three). This really wasn't an issue for us as we enjoyed the walk from the Boardwalk, but thought that I would mention it for others.
Staff, for the most part, was GREAT... especially the Bell station. They helped us twice when the front desk was very busy (once was light bulbs mentioned below).
Pool looked great, just never got to use it
There were some issues though... Our room is in major need of a refurb, particularly the bathroom... grout was missing, chalking around the tub/toilet was missing in a lot of places, a lot of chips in the tub and some major, poorly resurfaced water damage on one of the walls. A lot of the chrome (in bathroom and room itself) was pitted.
For the most part the room was clean but we did find a band-aide on the bathroom floor (kind of hidden, though I saw it without really looking for anything) and one of the duvets was NASTY (I will spare you the details). The duvet was a pretty bad issue as we didn't notice it until the next morning (we got in pretty late - so yes, our fault for not catching it) and our DD ended up being sick for the first two days so she ended up spending a lot of that time in bed (illness was not Disney related)... we called housekeeping and after a VERY long wait my wife gave up and just took it down to the front desk... strangely enough housekeeping showed up about ten minutes later. Annoying that we (well, she) had to go to those lengths to get it addressed.
Funny the phone was mentioned earlier in this thread, as we also had a problem with ours... couldn't get the handset to work (it was charged), they ended up replacing it. Two bulbs also went out while we were there (one in the bathroom, one on the lamp). Not a huge deal, but added to the kind of run down feel that we experienced.
As I started with, overall I really enjoyed the hotel... BUT, it's really hard for me to fully recommend it as our room was in such desperate need of a refurb. I wouldn't pay full price, but, if the price is right, I'd still take it (sorry, but at the moment that's the best I could do).