Wait time forever on phone

[Moonspinner]

Is something going on at DCL?

 

[Sprinkles&Sprints]

I was on hold for 90 min and gave up

 

[Moonspinner]

I was on hold for 90 min and gave up

I’m still on hold
I don’t think I’ve ever been on hold this long with dcl, but I don’t usually call them so who knows. Unfortunately, I have a placeholder to apply that has two rooms.

 

[Moonspinner]

Just checked phone and it’s at 1hour25minutes!

 

[SL6827]

Is this normal?

 

[Sprinkles&Sprints]

At one point is was 2 hrs 20 min. I’m assuming it’s bc of summer 2027 cruises but I have a summer 2026 question I need help with!

 

[Moonspinner]

I did finally get through and it was worth it because the CM with whom I spoke was incredible.

I don’t know if it is normal because I just don’t call DCL much. I figured there was something going on, summer 2027 cruises makes sense! I’m with @Sprinkles&Sprints I was dealing with a new booking for summer 2026! . I picked the wrong day to call.

 

[Liastaob]

Wow, last time I called to book a port transfer a month or so ago I waited like 5 minutes at most; that's nuts.

ETA: it's baffling that Disney doesn't do the hold callback thing that everyone else seems to do these days.