VWL....Were we upgraded? Or did we pay the difference...

[csharpwv]

Finally, all is well with the world again!

Walt Disney World.... that is!

All points have been returned where they belong, and the cast member at Member Satisfaction played a huge part in assuring that the correction happened today...before the close of business.

If he hadn't been so amazing, I would still be mad and aggravated that it happened at all - but because I feel that the cast member went so far above and beyond - I can't be mad! (Plus I now have his direct number for future problems! HA)

I will NEVER accept anything other than exactly what I reserved - PERIOD.

I'm honestly glad that I discovered this when we got home - and not when we were on vacation. If we had still be there, it would have been 10+ hours of vacation time getting this mess fixed, and not time at home getting it fixed.

If you are offered something other than what you booked when you check in - kindly say...THANKS.... but NOO Thanks!

 

[CarolMN]

So glad to know there is a happy ending for you. Thanks for letting us know.

 

[Firepath]

Wow, what an ordeal. Sounds like you could use another vacation after that!

 

[Sandisw]

So happy its taken care of...

 

[BLTtinkerbell]

Glad it all worked out! What a huge pain! Stuff like this should never happen. The front desk shouldn't be able to touch DVC points.

 

[anna08]

Thanks for posting your experience - it's a good reminder for all to check points after a stay, especially if there is any part of a reservation that involves a change from the usual. It is sad that you should have to jump through so many hoops to get the situation fixed. That should be a separate email to Member Satisfaction. (Just to add to the hours you've already devoted to this...)

 

[DiznyDi]

Have been reading along. Glad that you've finally gotten resolution. What an ordeal...

 

[circhead]

Glad it worked out and that you can now start planning again.