sleepydog25
Been here awhile
- Joined
- Aug 27, 2004
- Messages
- 8,432
Agree with each of you re: customer service. The primary shift in focus the past three+ decades has been away from creating a product or service that would attract more, newer customers to keep the company's bottom line healthy toward cutting services (frequently through dumping large segments of the work force which by its very act usually means less response to customers' needs) in order to increase profit margins that impress stockholders. Disney is as guilty as the next large corporation, only they had a better reputation to begin and they've not quite reached the threshold of customer dissatisfaction that would hurt them. Yet. Other companies aren't so fortunate. We will almost always pay a little more to have better service, and we tend to eschew companies with terrible reputations. Starbucks is a good example of the former (I know some despise them lol). Their rewards program works great; they're a generally socially responsible company; and they stand behind what they sell. Do we pay a little extra for our lattes? Yes. Do we mind? No. Sadly, I believe the genie to be out of the bag in terms of poor customer service except for the occasional outliers such as Costco, Starbucks, et. al. Disney? It remains to be seen if they can tiptoe the fine line to which they've committed themselves.