twinklebug
Home is where the heart is.
- Joined
- Mar 25, 2005
- Messages
- 9,639
@Granny I'm so happy you're there and enjoying yourselves. Loving the pics!
They've added so many new rules into the system on top of changing out the passes that it can be very confusing even for seasoned Ticketing cast members.
The biggest new rule, aside from doing away with the Gold pass, is that AP certificates now expire 1 year after purchase. That was never the case before. Disney's programmers have always had trouble implementing changes to rules, and this sounds like one where they did not add the exception needed for passes bought before this new addition of expiration.
They never should have mentioned an upgrade fee, even if it was waived. You bought a valid AP certificate years ago and Disney has been in posession of your money in exchange for that. You also deserve the photopass option unless you had bought the gold pass prior to that being added to them.
As a systems engineer, the biggest problem I have with all this is that it would take a team of 3 to spec, code and test the override feature a total of 3 days to fix and add to the next release (I'm being generous), but they don't. Instead you have hundreds, maybe more standing at the ticketing windows frustrated that it's taking so long to activate a pass while multiple cast members try to do it with an uncooperative system. They're wasting the company's time and money and throwing bumps in the road for guests who should have a seamless experience.
This is a note of warning to us all to keep a keen eye on our passes in our MDE. They may currently say they expire in 2030 but the system may drop them. Get screenshots and keep them where you can access them while at a ticketing window.
They've added so many new rules into the system on top of changing out the passes that it can be very confusing even for seasoned Ticketing cast members.
The biggest new rule, aside from doing away with the Gold pass, is that AP certificates now expire 1 year after purchase. That was never the case before. Disney's programmers have always had trouble implementing changes to rules, and this sounds like one where they did not add the exception needed for passes bought before this new addition of expiration.
They never should have mentioned an upgrade fee, even if it was waived. You bought a valid AP certificate years ago and Disney has been in posession of your money in exchange for that. You also deserve the photopass option unless you had bought the gold pass prior to that being added to them.
As a systems engineer, the biggest problem I have with all this is that it would take a team of 3 to spec, code and test the override feature a total of 3 days to fix and add to the next release (I'm being generous), but they don't. Instead you have hundreds, maybe more standing at the ticketing windows frustrated that it's taking so long to activate a pass while multiple cast members try to do it with an uncooperative system. They're wasting the company's time and money and throwing bumps in the road for guests who should have a seamless experience.
This is a note of warning to us all to keep a keen eye on our passes in our MDE. They may currently say they expire in 2030 but the system may drop them. Get screenshots and keep them where you can access them while at a ticketing window.
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